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West Jordan

    Part-Time Wealth Management Member Service Associate - West Jordan, United States - Mountain America Credit Union

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    Part time
    Description
    Please reference the schedule and minimum qualifications listed below before applying.

    If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at option 1 or email and every reasonable effort will be made to accommodate your needs in a timely manner.

    Job SummaryService Associates are to assist Mountain America Investment Services Wealth Advisors by answering calls, scheduling appointments, task management, paperwork processing, member interactions management, and third-party call interactions.

    A service associate may also assist with outbound follow up calls, chats, emails, texts, and fax requests. Services provided by an associate should be timely and accurate to strengthen the financial relationships of our membership. Service Associates must maintain a working knowledge of Mountain America Investment Services products, processes, regulations, and services.

    Associates should be able to effectively communicate with callers, employees, and third parties for servicing and/or education on existing investment relationships.

    Job DescriptionLOCATIONTanner Building
    • In Office7167 S Center Park DriveWest Jordan, UT 84084SCHEDULEPart TimeTo be effective, an individual must be able to perform each job duty successfully.
    Provides quality service to credit union members, support teams, and third parties to resolve investment questions and enhance financial relationships with Mountain America membersPerforms tasks for advisors and members in a timely manner tasks may include but are not limited to:

    Move Money requests, check processing, check transfer requests, death distribution requests, periodic distributions, check processing, account opening and closing, funds liquidation, RMD requests, QCD distributions, trade management, scheduling appointments, communications to third parties, voicemail, and inbox management Performs investment operations solutions working with our Broker DealerAbility to adhere to and comply with FINRA, SEC and Broker Dealer regulationsResolves, investigates, and notifies individuals of notifications that need to be completed in a timely mannerCompletes compliance reports and review Monthly, Quarterly, and Annually to ensure compliance with MACU and our Broker Dealer.

    Assist with advisor calendar management and appointment scheduling including but not limited to booking, changing, canceling, confirming appointmentsWorks with Broker Dealer to complete investment trades with members on the phone or at the request of the advisorRecord all interactions and resolution efforts in the CRM (Customer Relationship Management) programProvides support and servicing for investment inquiriesWorks closely with deposit operations concerning IRAs, Trusts, POAs, RMDs, and other retirement documents and accountsAssists advisors in processing paperwork to ensure in-good order status to create a seamless member experienceMaintains a detailed knowledge of Investment products, processes, and current promotions through ongoing training, department updates, Knowledge Center instructions, and credit union and broker/dealer communicationsEducates callers on Mountain America Investment Services processes and regulations, as it pertains to individual requestsFollows all company policy and procedures of the credit union and the broker/dealer builds and maintains a cooperative working relationship with personnel from branches, Service Center, and other support teams to assist with servicing questions or concernsPerforms other duties as assigned.

    KNOWLEDGE, SKILLS, and ABILITIESThe requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

    ExperienceMinimum of 1 year working in a related financial experience or accepted into an accredited business or related university programMinimum of 1 year in customer serviceMinimum of 1 year working in investments - preferredEducationBachelor's degree in business, finance or related field from an accredited institution (education will be verified) OR accepted into an accredited business program at a university or accredited educational institution with expected graduation 18 months or less from start date of employment.

    Licenses, Certificates, RegistrationsSIE (Securities Industry Essentials), Life Insurance, Series 7, and Series 66 preferred and encouraged, willing to sponsor after 3 months of employment and satisfactory performance.

    Computer/Office Equipment SkillsAdvanced computer operating skillsAdvanced communication skillsAdvanced skills in Microsoft Office (Outlook, Word, Excel, Teams, OneNote)Managerial ResponsibilityHas no supervisory/managerial responsibilitiesOther Skills and AbilitiesCritical thinking, creative problem solving, and conflict resolutionAttention to detail-oriented tasksIdentify and implement actionable steps to resolve problemsAbility to carry out job duties both in-person and virtually (depending on business needs)Must have the ability to speak and write in EnglishAdaptive to change, responds positively to altered circumstances or conditionsPossess a desire and willingness to learn and continually update knowledge base on investment concepts and processesPHYSICAL ABILITIES / WORKING CONDITIONSPhysical DemandsAbility to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistentlyAbility to stand, walk, kneel and crouch occasionallyVision RequirementsClose vision (clear vision at 20 inches or less)Distance Vision (clear vision at 20 feet or more)Weight Lifted or Force ExertedAbility to lift up to 10 pounds consistently and up to 25 pounds occasionallyEnvironmentalThere are no unusual environmental factorsNoise EnvironmentModerate noise (business office with computers and printers, light traffic)#LI-PN1Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.



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