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Washington, D.C.

    Case Manager - Washington, United States - N STREET VILLAGE INC

    N STREET VILLAGE INC
    N STREET VILLAGE INC Washington, United States

    3 days ago

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    Description

    Job Description

    Job Description

    Title: Case Manager

    Supervisor: Director of Program

    Direct Reports: N/A

    Location: Depends on Program; In-person

    Status: Full-Time; Exempt

    N Street Village supports women in Washington, D.C. experiencing homelessness by offering a broad spectrum of services, housing, and advocacy in an atmosphere of dignity and respect.

    If you're a talented professional seeking a Washington, DC career where your work will make a real difference in people's lives, we want you on our team.

    The Case Manager provides a variety of services designed to meet the basic needs of clients and assist them in planning to meet their on-going needs to attain self-sufficiency. Works within an inter-disciplinary team to create and evaluate resident individualized case plans and provide support, information, and referral sources.

    Responsibilities:

    • Develop and ensure a safe and supportive environment for clients.
    • Coordinate with the Lead Case Manager about appropriate referrals or solutions for challenges related to housing, financial concerns, employment, recovery, mental health
    • Co-facilitate client groups with Lead Case Manager if appropriate
    • Meet with the client bi-weekly for face to face case management services or schedule regular contact meetings as outlined per contract
    • Maintain regular communication with the Lead Case Manager about client successes and challenges
    • Collaborate with partner agencies and other professionals to coordinate client needs and preferred treatment methods
    • Participate in organization-wide meetings and committees, departmental meetings, team meetings and trainings as assigned.
    • Present psychosocial needs, strengths and concerns of clients during supervision, interdisciplinary meetings, and care coordination meetings
    • Create and maintain case notes, including but not limited to legal documentation, assessments, medical reports, referrals, educational, service updates, etc.
    • Provide witness testimony in court appearances for clients for status cases based on mental health concerns
    • Report all serious incidents, allegations, grievances, and sensitive situations to the Program Manager immediately.
    • Complete incident reports as needed.
    • Other duties as assigned

    Required Qualifications:

    • A combination of education and experience to include at least 5 years of relevant experience with a focus on one of the following areas: mental health, physical health, addiction, aging, trauma
    • High school diploma, Bachelor's Degree preferred in Human Services Discipline to include: Psychology, Social Work, Mental Health, Criminal Justice, or a related social service discipline and 2 years' experience providing case management services
    • Knowledge of DC social services resources and compliance requirements

    Skills and Competencies:

    • Strong cultural competence, including excellent interactions and communication ability with a diverse population
    • Mature abilities in developing interpersonal relations, communication, problem-solving, conflict resolution
    • Ability to maintain confidentiality and healthy professional boundaries
    • Ability to multi-task with strong organizational skills
    • Knowledge of Microsoft Word and Excel, and the ability to learn a database system
    • Knowledge of HMIS
    • Ability to work independently
    • Friendly, professional demeanor

    Monday to Friday from 9:00 a.m. to 5:00 p.m.
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