Field Service Technician - McHenry, United States - Tennant Company

Tennant Company

Verified Company

McHenry, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

This position is eligible for a $5,000 Sign on Bonus.
With more than 500 technicians across the US and Canada, our Service team is a differentiator. Working at our customers' facilities, our service technicians maintain, troubleshoot, and repair battery, engine-powered and robotic Tennant products.

As a Field Service Technician with Tennant, you will diagnose equipment issues and determine what is needed to get the equipment running again.

By providing quality communication and craftsmanship to our customers, our Service Technicians are a true asset to Tennant Company.

A Day in the Life
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Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems and combustion engine problems on customer-owned Tennant products and similar competitor models.
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Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.

Create and maintain records of all service activities and business reporting documentation.
Ensure cleanliness and organization of all Tennant Company property. This includes the company vehicle, tools, parts, inventory, and equipment.
Follow all safety protocols and utilize proper PPE.

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Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success.

Required Experience and Education

High school diploma or equivalent
Valid driver's license plus meet Tennant Company driving policy requirements.
Minimum of 3 years of experience:
Troubleshooting and repairing combustions engines (LP, Diesel, or Gas)
Troubleshooting and repairing mechanical and electrical systems
Using hand and power shop tools, equipment, and diagnostic devices.

Preferred Experience

Vocational schooling in automotive/diesel/electrical
Previous experience and knowledge:
Working on Mobile Equipment (Forklifts, Heavy Equipment, etc.)
Previous experience working directly with customers

Physical Requirements

Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily.
Driving a van to and from customer sites daily, including frequent driving time of 2+ hours daily.

Tennant Company Offers

Competitive Salary
Performancebased incentives structure
Excellent benefits package (eligible on 1st day of employment)
Company Service Vehicle
Cell phone and Tablet
Uniforms
Specialty Tools
Comprehensive training program including ridealong, virtual and factorybased training
Monday-Friday schedule; worklife balance