Jobs
>
Syracuse

    Customer Service Specialist - Syracuse, United States - Pathfinder Bank

    Pathfinder Bank
    Pathfinder Bank Syracuse, United States

    1 week ago

    Default job background
    Description

    Job Type

    Full-time

    Description

    Are you passionate about making a positive impact in your local community? Do you thrive in a dynamic, collaborative, and engaging work environment? If so, we have the perfect opportunity for you at Pathfinder Bank

    About Us: At Pathfinder Bank, we take pride in being more than just a financial institution - we are a community-focused bank committed to building lasting connections in Central New York. As a key player in our Market, you'll have the chance to make a meaningful impact on the people and businesses in our community while developing long-lasting, trusted relationships.

    Why Join Us:

    •Community-Centric: Your role at Pathfinder Bank goes beyond being a trusted financial advisor; it's about actively contributing to the growth and prosperity of the local community we serve.

    •Collaborative Environment: Thrive in a fast-paced, collaborative, and engaging work environment where your ideas are valued, and teamwork is celebrated. We believe that together, we can achieve more.

    •Employee Support: We understand the dedication and hard work our employees put in, and we are committed to ensuring you feel supported, appreciated, and rewarded for your contributions.

    •Flexibility: Enjoy the flexibility of a family-friendly work environment that understands the importance of work-life balance.

    Key Responsibilities:

    •Relationship Building: Cultivate and strengthen personal and business relationships within the local community. As a Customer Service Representative you will be "face of Pathfinder Bank".

    •Customer Service: Lead by example and inspire those around you to deliver exceptional service. Your interactions with internal and external customers will be instrumental in creating a positive and inclusive environment.

    •Local Touch: Embrace the opportunity to immerse yourself in the unique needs and aspirations of our local community. Your insights will guide our efforts to provide tailored financial solutions.

    •Identify Needs: Interacting with customers and creating relationships is how everyone here at Pathfinder Bank can help turn dreams into reality.

    What We Offer:

    •A fulfilling and rewarding career with opportunities for growth and development.

    •Competitive compensation and benefits package including paid holidays, paid time off, medical (including virtual care and work-life balance services), vision, and dental insurance, a 401K with a generous match, tuition reimbursement, banking discounts, and more

    •The chance to be part of a bank that believes in bringing out the best in its talent.

    Requirements

    Summary/Objectives

    Customer Service Specialist (CSS) is responsible for coordinating and supervising all aspects of the CSR operations within the branch to ensure the daily activities of the CSR are performed in a timely and courteous manner. This includes managing the daily customer service operations of the branch, implementing staffing schedules, vault/cash management, performing CSR duties and identifying customer needs and cross-selling products and services to help meet those needs. Actively participates in the branch incentive program promoting and participating in a sales and service culture. Provide working leadership and guidance to CSR staff through assignment of work and by providing technical guidance.

    Essential Functions

    1. Deliver exceptional customer experiences including proactively greeting customers, smiling, using their name, and ending each interaction (whether in person or phone) by saying, "Thank you for banking with Pathfinder Bank." Maintains confidentiality of all customer records and documents.
    2. Process a variety of retail and commercial transactions, including deposits, withdrawals, loan payments, and check cashing, in an accurate and efficient manner. Assist with support work.
    3. Promotes the Bank's products and services and refers customers to the appropriate sales personnel. Answers customers' routine banking questions; refers complex inquiries to management.
    4. Supervises, coaches, and mentors all CSR's and assists or advises employees in the performance of their duties. Oversee and process all retail banking transactions for personal and commercial customers.
    5. Maintains cash supply at each CSR station, vault and oversees vault security and teller alarm equipment.
    6. Ensures compliance/adherence to all policies, procedures and federal regulations in order to attain a satisfactory or better branch audit.
    7. Participate and assist CSR staff in identifying customer needs and matching needs with appropriate product or service, as well as making qualified referrals to other team members, including across lines of business.
    Work Environment

    This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, printers and filing cabinets.

    Required Education, Experience and Qualifications
    • High school diploma or equivalent
    • 3+ years bank experience
    • ABA Supervisor Certificate completed or equivalent along with another non-required ABA Certificate (or equivalent)
    • CSR Supervisor trained and 3-6 months working shifts as supervisor on duty
    • Knowledge of basic platform duties including the ability to open accounts and process loans
    • Effective rating or higher on annual performance reviews
    • Excellent customer service and communication skills
    • Knowledgeable on CSR duties and bank policies and procedures (balancing, how to find differences, etc.)
    • Good leadership, training and coaching skills
    Salary Description

    $17-$21/hour
  • Redwood Ventures

    Cash Market Service Specialist

    2 weeks ago

    Redwood Ventures Syracuse, NY, United States Freelance

    **Learn. Develop. Grow. But always: Share value.** · Join our international teams driving positive change - united by openness and curiosity. With us, you can make an impact and grow - personally and professionally. You'll work at the heart of the financial industry, shaping the ...

  • Apex Ventures

    Specialist doctor or doctor in psychiatric service

    1 week ago

    Apex Ventures North Syracuse, United States

    IS MEDICAL THERAPY YOUR PASSION? DO YOU WANT JOB SECURITY AND TO WORK IN A GREAT TEAM? THEN YOU ARE EXACTLY RIGHT WITH US. · We are looking for a specialist (m/f/d) or doctor (m/f/d) in the psychiatric service in the Cologne Bonn area. · inCare by Piening is part of Piening GmbH ...

  • Helio Health Inc.

    Guest Services Specialist

    1 week ago

    Helio Health Inc. Syracuse, United States

    Overview · Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. TheGuest Services Specialist will work on aFull-Timebasis out of Helio Health'sSyracuse Inpatient Programsuppo ...

  • Helio Health

    Guest Services Specialist

    4 days ago

    Helio Health Syracuse, United States

    Overview: · Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. The Guest Services Specialist will work on a Full-Time basis out of Helio Healths Syracuse Inpatient Program ...

  • Sherwin-Williams

    Store Customer Service Specialist

    1 week ago

    Sherwin-Williams North Syracuse, United States

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service S ...

  • Rollins

    Scheduling / Customer Service Specialist

    1 week ago

    Rollins Syracuse, United States

    ** Scheduling / Customer Service Specialist** · **Job Category****:** Customer Service **Requisition Number****:** SCHED025424 Showing 1 location **Job Details** · **Description** · **At Orkin, our purpose is to help protect the world where we live, work, and play.** · Our ** ...

  • O'Reilly Auto Parts

    Retail Service Specialist

    2 weeks ago

    O'Reilly Auto Parts Solvay, United States

    O'Reilly Automotive W Genesee St [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas o ...

  • Onondaga Community College

    Technical Specialist, Financial Aid Service Center

    1 week ago

    Onondaga Community College Syracuse, United States

    Technical Specialist, Financial Aid Service Center · Category: · CSEA · Subscribe: · Department: · Financial Aid · Locations: · Syracuse, NY · Posted: · Apr 29, 2024 · Closes: · Open Until Filled · Type: · Full Time - 12 Months · Position ID: · 175176 · Share · About Onond ...

  • Cascade Enterprises

    IT specialist

    2 weeks ago

    Cascade Enterprises East Syracuse, NY, United States Freelance

    IT Specialist (m/f/d) in East Syracuse, NY · Various awards and certificates from renowned institutions, including Great Place to Work, Audit Beruf und Familie, and the German Quality Award, attest to our workplace and service quality. · We are looking for you - As an IT speciali ...

  • BlueWave Ventures

    Assistant Doctor in Geriatrics

    1 week ago

    BlueWave Ventures South Holland, United States

    In the field of permanent placement and temporary staffing in the medical service, you will find a trustworthy and reliable partner by your side at akut Doc in South Holland. Our client is an acute care hospital that has been providing care to patients in the Sauerland region and ...

  • Eclipse Innovations

    Training 2024

    1 week ago

    Eclipse Innovations North Syracuse, United States

    Training as a Service Employee (m/f/d) for Protection and Security - ID: 8237The Dussmann Group has been and remains a family-owned company in the fields of facility management, care and support, and media trade for almost 60 years. Our vision: "We make our customers' lives easie ...

  • BlueSky Innovations

    Specialist (m/f/d) for Psychiatry, Psychotherapy #14108

    1 week ago

    BlueSky Innovations Syracuse, United States

    There are many reasons to collaborate with European Medical Consulting Adam. In the following section, you will see how you can benefit from our free services and save valuable time: · You will be informed about exclusive and unpublished job opportunities · You will be relieved b ...

  • Nexus Innovations

    Construction Machine Operator

    1 week ago

    Nexus Innovations North Syracuse, United States

    JOB DESCRIPTION · Compensation: Negotiable · For our agricultural team in Saxony-Anhalt (Großkayna), we are looking for a seasonal worker (m/f/d) starting mid-June 2024 to work as a CONSTRUCTION MACHINE OPERATOR (M/F/D). · Wiese Umwelt Service GmbH, located in Berga/Elster with b ...

  • BlueWave Ventures

    Senior Physician in Electrophysiology

    1 week ago

    BlueWave Ventures North Syracuse, United States

    For our clients, a hospital specializing in comprehensive care, we are currently seeking a · Senior Physician in Electrophysiology (m/f/d) · in the greater Bad Kreuznach area. · The offer: · Diagnosis and treatment of cardiac arrhythmias, particularly ablation therapy and elect ...

  • beBee Handyman

    Psychology sessions to treat loneliness, isolation, sadness, depression

    4 days ago

    beBee Handyman Boykin, GA, United States Freelance

    I just need someone to listen to me in Boykin, GA.What does the patient feel? · Loneliness, isolation, sadness, depression · What type of specialist is needed? · I don't know · What is the patient's age? · Adult · Is this service for you or for someone else? · It's for me (I woul ...

  • beBee Handyman

    Psychologist to treat mixed feelings

    4 days ago

    beBee Handyman Watkinsville, GA, United States Freelance

    I am in need of a Psychologist service with the following characteristics in Watkinsville, GA:What does the patient feel? · I am not sure · What type of specialist is needed? · Family or couples (sexology) · How old is the patient? · Adult · Is this service for you or for someone ...

  • beBee Handyman

    Psychology sessions to treat anxiety, anger, loneliness, isolation, sadness, depression

    4 days ago

    beBee Handyman Hiltonia, GA, United States Freelance

    I am in need of a Psychologist service with the following characteristics in Hiltonia, GA: · What does the patient feel? · Anxiety, anger, loneliness, isolation, sadness, depression, confusion · What type of specialist is needed? · Clinical (to treat psychological problems or dis ...

  • beBee Handyman

    Psychologist to treat confusion

    4 days ago

    beBee Handyman Camilla, GA, United States Freelance

    I am in need of a Psychologist service with the following characteristics in Camilla, GA:What does the patient feel? · Confusion · What type of specialist is needed? · Family or couples (sexology) · How old is the patient? · Adult · Is this service for you or for someone else? · ...

  • beBee Handyman

    Psychology sessions to treat anxiety, sadness, depression

    4 days ago

    beBee Handyman Alston, GA, United States Freelance

    I am in need of a Psychologist service with the following characteristics in Alston, GA: · What does the patient feel? · Anxiety, sadness, depression · What type of specialist is needed? · Clinical (to treat psychological problems or disorders), family or couples (sexology) · Wha ...

  • beBee Handyman

    Psychology sessions to treat anxiety, isolation, sadness, depression

    4 days ago

    beBee Handyman Leslie, GA, United States Freelance

    I am in need of a Psychologist service with the following characteristics in Leslie, GA: · What does the patient feel? · Anxiety, isolation, sadness, depression · What type of specialist is needed? · Clinical (to treat psychological problems or disorders), forensic (expert testim ...