Lead Medical Assistant - Mesa, United States - Denova Collaborative Health

Denova Collaborative Health

Verified Company

Mesa, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Description:

Lead Medical Assistant

Job Purpose:
The Lead Medical Assistant provides staff training and performance management support.

the lead medical assistant is a second-level resource for patient concerns, addressing and resolving prior escalation to the clinic manager.

Additionally, this role provides coverage for clinic staff and completes duties of both Patient Engagement Specialists and Medical Assistants.

Main Duties and Responsibilities:

Lead and supervise day to day operations of clinic floor including medical assistants (MA) and patient engagement specialists (PES)
Guide MA and PES in prioritizing clinic needs
Train, coach, and support MA and PES in improving clinic optimization.
Complete MA and PES audits and performance evaluations
Address patient escalations and provide resolution.

Requirements:

Medical Assistant (MA) certificate
Valid and current CPR, First Aid Certification, and an Arizona Fingerprint Clearance card
5+ years of Medical Assistant (MA) experience
Excellent communication and leadership skills
Knowledge of, and the ability to use, electronic record keeping systems (EMR, billing software, insurance carrier portals, spreadsheets, etc.)
Proven track record of managing a team of 10 or more a plus

Denova Collaborative Health is based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona.

We provide a "whole person" approach to health and promote collaboration among our team of primary care providers and specialists.

Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.