B2c Quality Assurance Analyst I - Houston, United States - Shell Energy Solutions

Shell Energy Solutions
Shell Energy Solutions
Verified Company
Houston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
At Shell Energy Solutions, we believe there's a better way to power your business and home.


Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, our cleaner, affordable, and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials.

We also have set out to deliver the very best experience to our customers across all our channels.


Shell Energy Solutions mission is delivering cleaner energy solutions for a brighter tomorrow by guiding customers toward a better energy future, enabling customer choice and by providing market-leading energy solutions.


Going above and beyond for our customers is what we're all about and we have set out to deliver the very best experience to our customers across all our channels.

But bigger challenges lie ahead, and we need to keep moving forward. Are you ready to help us get there?


WHERE YOU FIT IN


We are looking for a highly motivated individual with a genuine interest in energy, technology, and a passion to deliver products for a growing company.

The B2C Operations Data Quality Analyst is responsible for the activities and processes that monitor the quality of data within our billing and transactions systems.

It is the responsibility of this analyst to review data reports and research and resolve data issues while completing related daily operational activities.


Reporting into the VP, B2C Operations, the role requires self-motivated, dedicated, and responsible individual with the ability to perform well under pressure.


JOB DUTIES & RESPONSIBILITIES

  • Review reporting and data to identify potential problems within billing and transactions systems.
  • Evaluate large amounts of data for quality and accuracy.
  • As issues arise, determine root cause and make recommendations for longterm solutions.
  • Develop and manage quality control activities of data.
  • Preform operational process that correct or maintain data within the system.
  • Assist in developing and completing testing plans for upcoming projects and enhancements.
  • Provide metric reporting to management
  • Maintain documentation for compliance reporting and audits.
  • Consistently review current processes for enhancements and efficiency opportunities.
  • Interact and collaborate with team members and other internal departments.
  • Flexible and happy to deal with frequently shifting priorities and projects.
  • Other duties as assigned

ESSENTIAL SKILLS AND EXPERIENCE
Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor's degree in Management Information Systems or related field preferred
  • 3+ years in highly analytical data analyst role
  • Strong analytical and problemsolving skills; must be able to provide timely and accurate data analysis.
  • Strong business writing skills and experience developing communication in various formats.
  • Learner mindset and eye for continuous improvement needs.
  • Organization and time management skills, with the ability to maintain a strict level of attention to detail
  • Ability to work well within a team environment and demonstrate a vested interest in team goals and objectives
  • Ability to meet deadlines, learn quickly and demonstrate effective problem solving and followup skills
  • Excellent interpersonal, verbal, and written communication skills, with the ability to establish and maintain positive and effective working relationships
  • Selfmotivated with the desire to consistently improve performance and gain further knowledge
  • Ability to meet deadlines, learn quickly and demonstrate effective problem solving and followup skills
  • Comply with company policies and procedures
  • Ability to access, input, and retrieve information from a computer and/or electronic device
  • Ability to have face to face conversations coworkers and higherlevel manager
  • Ability to sit or stand for extended periods of time and move around work environment as needed
  • Comply with company policies and procedure
  • Working knowledge of basic concepts and procedures
  • Works independently with mínimal guidance; may require specific guidance on new tasks or projects
  • Acts a resource for colleagues with less experience
  • Lead projects or project steps within a broader project or have accountability for ongoing activities or objectives

LOCATION AND WORK SCHEDULE

  • Required to be inperson in Houston, TX through a hybrid workplace environment

BENEFITS OF WORKING WITH SHELL ENERGY

  • Competitive Compensation


  • Health Care

  • Medical/Dental/Vision/Prescription Drug Coverage
  • 401(k) with Company Matching Contributions
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Disability Programs (STD & LTD)
  • Employee Basic Term Life Insuran
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