Customer Service Representative - Plainview, United States - General Security Inc.

General Security Inc.

Verified Company

Plainview, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Service Representative
General Security, Inc., one of the nation's leading security companies, is seeking

Responsibilities to include:

Handling calls, answer and direct inquiries in a timely and customercentric manner with consideration for the company's efficiency, productivity, and profitability guidelines
Handling various types of customer inquiries
Proactive service calling
Document and update customer records based on interactions
Scheduling customers appointments
Working on special projects as needed
Make outbound calls to customers, vendors and service techs
Scan files and attach to customer accounts
Handle new and current customer calls, using professional tone and exceptional judgment
Provide basic information about products and services

Qualifications:

Minimum 3 years proven success
Excellent phone and customer relationship skills
Working knowledge of computers and comfortable with Microsoft Office (Excel, Word, Outlook)
Passionate about creating excellent customer experiences and building both internal, and external relationships; good team player
A selfstarter and results oriented with the ability to see multiple tasks through to completion
Demonstrates a high degree of integrity and professionalism
Excellent verbal communication skills
Organized and detail oriented
Calm demeanor
Bilingual a major plus
Strong Work Ethic (Punctual, on time, attendance, dependability, etc.)
Must have reliable transportation

Hours (Monday to Friday)

Call center experience preferred but we are open to individuals with the right attitude who are willing to work hard to learn what it takes to provide excellent customer service.

Job Types:
Full-time, Part-time

Pay:
$ $19.00 per hour

Expected hours: 40 per week

Benefits: