- Medical
- Dental
- Vision
- Life Insurance
- 401K with company match
- Supplemental Insurance
- Paid Vacation
- Paid Training
- Company Holidays
- Saturday Lunches
- Employee Discounts on Products and Services
- Set, confirm and prepare for appointments with customers so they can have a great service experience
- Meet or exceed targeted sales goals & the targeted customer satisfaction index
- Greet customers in a friendly manner when they arrive
- Determine vehicle needs based on customer information and a vehicle walk-around, inspections and test drives
- Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle
- Produce repair orders for customers, including cost and time estimates, with full transparency
- Communicate frequently with technicians and parts associates to ensure timely completion of work
- Follow up with customers on the status of their vehicle, based on how the customer wants to be informed
- Follow up with customers to ensure satisfaction
- Gain superior product knowledge to effectively help customers
- Provide an exceptional customer experience to drive loyalty
- CDK Experience a PLUS
- Prior Service Advisor experience required
- Proven ability to provide an exceptional customer experience
- Ability to achieve targeted goals
- Demonstrated communication, consultative, interpersonal and organizational skills
- The willingness to follow up with customers
- Experience and desire to work with technology
- Clean driving record and valid driver's license
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Service Advisor - Orlando, United States - Sport Subaru
Description
Don Mealey Sport Subaru, now in our new state of the art facility, is looking for a Service Advisor who will play an active role in the service department The Service Advisor acts as the go-between for Service Technicians and our Customers. You explain the Service Technicians recommendations to the customer in easy-to-understand language and suggest up-sell opportunities to keep the customers vehicle safe while maintaining the highest level of CSI. Wage range for this position is estimated to be $50,000-$100,000 depending on experience and performance At Don Mealey Sport Subaru we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Don Mealey Sport Subaru is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.Benefits
