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    Customer Experience Analyst - Wichita, United States - KVC Health Systems

    KVC Health Systems
    KVC Health Systems Wichita, United States

    3 weeks ago

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    Description

    ** Customer Experience Analyst**

    **Job Category****:** KVC Hospitals **Requisition Number****:** CUSTO005173 Showing 1 location **Job Details**

    **Description**

    We are currently looking for our Customer Experience Analyst.

    Working remotely and using web-based technology, the Customer Experience Analyst is responsible for gathering client care and outcomes data through Care Calls, KVC Hospitals EHR, and other means in order to inform best practices at all KVC Hospitals locations. This Analyst is required to organize data & present it in a way that is understandable to others. They are expected to work with other departments to develop enhanced data collection methods and monitoring systems as necessary.

    **Salary ranges from $38,000-$48,000 depending upon education and experience. Must be 21 years old to apply.**

    **Pre-employment drug screen, physical and background check required.**

    **Minimum Requirements:**

    **Education:** Bachelors Degree from an accredited college or university in data science, computer science or social services, psychology, management information systems or other related field of study is required.

    **Licensure/Certification:** Valid drivers license and auto insurance.

    **Experience:** Experience in or general knowledge of child psychiatric care system & utilizing an Electronic Health Record program is preferred. Detail-oriented, effective organizational skills, time management, and excellent analytical and problem-solving skills are necessary. Requires proficiency with Microsoft Office products.

    **Benefits:** KVC offers a comprehensive benefit package that includes medical insurance, a dental plan at no additional coverage cost to the employee, vision and life insurance plans; supplemental health and life plans, generous paid time off, a legal services plan, pet insurance, a 403(b)-retirement plan with company match and paid parental plan.

    **Physical Requirements:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear, and taste or smell. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit for intermittent amounts of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    **See more career opportunities, learn about our benefits, and discover what its like to work at KVC at .**

    KVC Hospitals is a nonprofit network of childrens psychiatric hospitals and residential treatment facilities in Kansas. Each year we serve thousands of youth 6 to 18 who are experiencing depression, anxiety, suicidal thoughts, childhood trauma and other mental health needs. Our team combines expert and compassionate psychiatric treatment with neuroscience-based resources to help our clients embrace their full potential, build resilience and thrive.

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