- Perform all guest contact activities or guest request with a cordial, efficient, and professional manner while maintaining a commitment to excellence
- Constantly communicate all concerns to correct department manager
- Maintain exceptional levels of cleanliness on the front drive and lobby area
- Ensure that luggage closet and other applicable storage areas are clean, organized and secure
- Greet arriving vehicles and direct traffic flow at the Inn and event venues
- Assist in supply inventory as needed
- Check in overnight guests by providing luggage assistance, escorting to their accommodations, giving an in-room orientation, anticipating and fulfilling all guest needs
- Check out overnight guests by providing luggage assistance, directions, anticipating and fulfilling all guest needs
- Perform valet parking function by safely parking, securing and retrieving guest vehicles
- Set up and maintain welcome and departure amenity presentations in the lobby area
- Perform in room amenity deliveries and respond to various guest requests
- Assist in transporting guests from parking to event space and from their accommodations to various destinations on property via golf cart
- Transport guests to and from airport or other locations via Company vehicle
- Ensure strict adherence to defined service standards and essentials when completing all tasks
- Communicate any pass on's and all pertinent information to the next shift
- Perform all other duties as assigned
- Have regular attendance and report to work on time
- Work as a team and communicate/ interact well with other teammates
- Be detail oriented
- Exhibit dependability
- Ability to problem solve
- High school diploma or equivalent experience.
- Three to twelve months of employment in a related position guest relation position with this company or other organizations.
- Requires having computer skills and present a sociable, outgoing, lively and guest service oriented demeanor.
- Working knowledge is generally learned on-the-job.
- Communicate information and hotel services to management, staff and guests.
- Able to lift, push, and carry chairs, tables , etc.
- Stand and move continuously for long periods of time.
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Guest Services - Sylacauga, United States - Pursell Farms
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Description
Job Description
Job DescriptionPOSITION PROFILE:
Provide excellent customer service and assist guests with their arrival and departure as well as throughout their stay
ESSENTIAL JOB FUNCTION:
REQUIRED WORK HABITS:
DESIRED SKILLS AND QUALIFICATIONS:
Education:
Experience:
Skills and Abilities: