Jobs
>
Hazleton

    Assistant Service Manager - Hazleton, United States - LeadCar Toyota Hazleton

    LeadCar Toyota Hazleton
    LeadCar Toyota Hazleton Hazleton, United States

    4 weeks ago

    Default job background
    Description

    Job Description

    Job Description

    LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import and luxury brands. We're at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing. We believe our people deserve the best. We run high volume dealerships. LeadCar is committed to its communities and customers offering the best-in-class team members, state-of-the-art facilities and diversification of product lines to provide the best service possible. With an exceptional legacy passed on from its predecessors, the LeadCar Toyota Hazleton team brings a proven track record combined with an unmatched reputation for quality in the local Hazleton and Wilkes Barre, PA area, and greater central Pennsylvania market areas.

    If you are ready to take your career to the next level, we are looking for an Assistant Service Manager to join our team. Apply today

    To learn more about our company, please visit

    Job Summary:
    The Assistant Service Manager is responsible for selling and scheduling needed service work in the Service department.

    Essential Duties and Responsibilities:

    • Follows the leadership of the Service Manager. Maintains high customer satisfaction standards. Schedules service appointments.
    • Obtains customer and vehicle data prior to arrival when possible.
    • Handles telephone inquiries regarding appointments and work in process.
    • Takes time with customers to understand their concerns, displays empathy and understanding and always acts in a polite manner.
    • Generates repair orders with all fields filled out including both your signature as well as the customer's signature. Includes emails on all repair orders.
    • Documents all work sold and has the Service Manager authorize any additional work added as well as other labor hours.
    • Reviews technician's notes verifying the 3 C's (Concern, Cause, Correction) have been addressed. Completes repair orders when the job is completed and filed.
    • Refers to service history, inspects vehicle, and recommends additional needed service.
    • Refrains at all times from overselling or using high pressure sales and never sells unneeded repairs. Establishes customer's method of payment.
    • Obtains credit approval, if necessary.
    • Reviews the diagnosis and recommendations with the Technician to fully understand. Provides a complete and accurate written cost estimate for labor and parts.
    • Addresses the customer's original concern first at all times. Checks on progress of repair throughout the day.
    • Keeps the customer informed when more time is needed or more repairs are needed.
    • Calls when repairs are completed, reviews the repair order with the customer and gives them store hours for pick up.
    • Aids the customer in picking up their vehicle when completed by once again reviewing the completed repair order with them so they are able to understand how their money has been spent.
    • Cashes customers out (cash, check or credit card).
    • Asks for a completely satisfied survey from warranty customers. Ensures that vehicles are parked in assigned areas.
    • Makes sure they are locked and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up-to-date.
    • Successfully completes all training and instruction required to maintain certifications established by the manufacturers and the company.

    Qualifications/Requirements:

    • Minimum one-year experience writing service in a dealership and general sales experience required. Must have knowledge of principles and processes for providing customer services.
    • This includes customer needs assessment, meeting quality standards of service and evaluation of customer satisfaction.
    • Must have the ability to establish productive, cooperative relationships with the public, vendors and all employees of the dealership.
    • Strong computer aptitude, specifically with dealership management systems, factory computer systems and Excel required.
    • Must utilize effective time management skills and demonstrate the ability to prioritize and handle multiple assignments at one time.
    • Must have exceptional verbal and written communication skills.
    • Must possess the ability to deal calmly and effectively with high stress situations.
    • Travel to other locations along with our manufacture's training and other relevant training courses required.
    • Must maintain a valid driver's license for occasional travel requirements and have the ability to operate manual transmission vehicles.
    • A professional appearance and manner consistent with Company culture must be maintained.

    What We Offer – Benefits:

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Supplemental Benefit Insurance, including Life Insurance, Short- and Long-Term Disability Insurance, Accident Insurance and more
    • 401(K) Retirement Plan
    • Paid Time Off
    • Paid Holidays
    • Employee Discounts
    • Employee Referral Program
    • Continued training through the Company and our manufacturer

    We are an equal opportunity employer. All persons shall have the opportunity to be considered for employment without regard to actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.

    We will endeavor to make a reasonable accommodation/modification for the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact Human Resources by calling or by emailing

  • LeadCar Toyota Hazleton

    Assistant Service Manager

    1 week ago

    LeadCar Toyota Hazleton Hazleton, United States

    LeadCar is a newly launched group of franchised new-car dealerships representing highly-desirable import and luxury brands. We're at the forefront of automotive retail, leading with innovation, and your unique perspectives and ideas will keep us growing. We believe our people des ...

  • NextEra Energy Resources

    Operations Business Services Manager

    2 weeks ago

    NextEra Energy Resources North Palm Beach, United States

    This position oversees a team of business services analysts and leaders responsible for the Power Generation budget and business processes. Leaders in this role manage the business unit's budgeting, forecasting, and performance measurement functions. Business Services, Operations ...

  • VetJobs

    Service Manager

    4 weeks ago

    VetJobs North Palm Beach, United States

    Job Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...

  • NextEra Energy Resources

    Service Manager

    4 weeks ago

    NextEra Energy Resources North Palm Beach, United States

    This job will play a crucial role in ensuring the optimal performance, maintenance, and customer satisfaction of residential solar energy systems. Employees in this role will oversee a team responsible for monitoring system performance, scheduling ma Service Manager, Manager, Lea ...

  • Fairway Motors Inc

    Service Manager

    2 days ago

    Fairway Motors Inc Hazle Township, United States

    Job Summary: · **Duties**: · - Manage day-to-day operations of the service department · - Ensure efficient workflow and timely completion of service orders · - Provide guidance and support to service technicians · - Handle customer inquiries and issues in a professional manner · ...

  • Nexus Dynamics

    Process Manager for Outpatient Services

    3 weeks ago

    Nexus Dynamics Hughestown, United States

    Hamburg | Full-time | Team Healthcare, Pregnancy, Travel Expenses | Temporary Process Manager Outpatient Services (m/f/d) until In the AVH team, we design processes for billing outpatient services. We also handle performance and contractual issues related to healthcare, midwifery ...

  • SilverLinx

    Tele Sales Employee

    3 weeks ago

    SilverLinx Pardeesville, United States

    Are you looking for an exciting challenge in sales and customer service? At Pardeesville, you have the opportunity to showcase your talent by managing and expanding your own customer portfolio. You will not only advise existing customers, but also acquire new ones and submit prop ...

  • Phoenix Innovations

    Mechatronics Technician

    3 weeks ago

    Phoenix Innovations Beaver Meadows, United States

    Beaver Meadows 'STRABAG PROPERTY & FACILITY SERVICES GMBH is currently seeking a Mechatronics Technician (m/f/d) with a focus on refrigeration technology to join our team in Cologne. This is a full-time position (req60049) with the opportunity for career development and growth. · ...

  • Aurora Ventures

    Senior Tax Manager

    3 weeks ago

    Aurora Ventures Kline, United States

    Rödl & Partner offers a wide range of sophisticated services in the areas of legal advice, tax consulting, BPO, business and IT consulting, and auditing. In order to achieve the best possible results for our clients, our colleagues work closely in interdisciplinary teams. · Senio ...

  • Nebula Ventures

    Network Planner

    3 weeks ago

    Nebula Ventures Kline, United States

    Your tasks · As an experienced network planner (m/f/d) for fiber optic networks, you will take on the rough and detailed planning in the field of network design in an exciting and sustainable work environment. · Detailed and rough planning of telecommunications networks in the ...

  • Orion Talent

    Service Manager

    1 week ago

    Orion Talent Pittston, United States

    · Orion Talent, a customer-centric company focused on helping people discover meaningful careers and businesses grow by finding, delivering, and engaging the best talent around the world, is currently recruiting for a Service Manager position with a company that provides a range ...

  • Rosado Group

    Service Manager

    2 days ago

    Rosado Group Lehighton, United States

    Job Description · Job DescriptionSalary: · "Join Our Exceptional Team as a Service Manager at Lehighton Kia · - Weekends Off Lead Our Talented and Experienced Team" · Job Title: Service Manager · Location: Lehighton Kia · Work Schedule: Monday through Friday, 8:00 AM to 6:00 PM ...

  • Orion Talent

    Service Manager

    1 week ago

    Orion Talent Pittston, United States

    · Orion Talent, the nation's largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Service Manager opening with a top Fortune 500 company providing products and services for clients including uniforms, floor care, restroom ...

  • Pactiv Evergreen

    Production Shift Leader

    3 weeks ago

    Pactiv Evergreen Hazle Township, United States Full time

    Overview: Pactiv Evergreen Inc. (NASDAQ: PTVE) is a leading manufacturer and distributor of fresh foodservice and food merchandising products and fresh beverage cartons in North America and certain international markets. It supplies its products to a broad and diversified mix of ...

  • Polyglass USA, Inc. / Mapei Group

    Mechanical Project Engineer

    1 week ago

    Polyglass USA, Inc. / Mapei Group Hazleton, United States

    Mechanical Project Engineer – Critical Capital Projects · Do you own a strong history of success in Engineering and/or Project Management? A Driver of Excellence in Capital Projects? · Join a dynamic, high-growth organization and make success happen in this newly created role wit ...

  • Mindlance

    Supply Chain Specialist

    6 days ago

    Mindlance North Palm Beach, United States

    Title: Sourcing Specialist / Assoc. Supply chain · Duration: 12 Months · Location: Juno Beach, FL · Position Specific Description · Our Integrated Supply Chain Department is seeking Sourcing/Procurement Specialists to join their team in our Corporate Office, Juno Beach, FL. This ...

  • Icon Protection

    Plant Manager

    2 weeks ago

    Icon Protection Hazleton, United States

    GENERAL SUMMARY OF POSITION: · The Plant Manager is responsible for general supervision of all phases of manufacturing operations including purchasing, production, quality control, receiving and shipping, hiring and training personnel, and facility/plant maintenance. In addition ...

  • Vernis & Bowling

    Associate Attorney

    1 week ago

    Vernis & Bowling North Palm Beach, United States

    The North Palm Beach office of Vernis & Bowling is seeking an Attorney for their Directors & Officers with a focus on Condominium and Homeowners Association Law, Employment Law, and general litigation areas. The candidate should have at least 5 years' experience, with litigation ...

  • Apex Systems

    Senior Substation Engineer

    6 days ago

    Apex Systems North Palm Beach, United States

    Apex Systems is actively hiring for a Principal Substation Project Engineer role with a Fortune 200 Utilities Client · This position is designated as remote with preferred candidates working in North Palm Beach, FL. · **For immediate consideration, please send your most up-to-dat ...

  • Pactiv Evergreen Inc.

    Plant Engineer- Technical Manager

    20 hours ago

    Pactiv Evergreen Inc. Hazleton, United States

    The Plant Engineer is responsible for the plant manufacturing engineering function and manages the maintenance and planning of facility assets to achieve high performance levels and ensure compliance. He/She directs those assigned or carrying out these functions to maximize opera ...