Network Support Technician - Columbus, United States - Leader Communications Inc

Leader Communications Inc Columbus, United States

1 week ago

Description

Job Description

Job DescriptionPosition Summary

The Network Support Technician -Intermediate will provide network support to the data center operations, enterprise systems management, STIG, and IAVM compliance, as well as desktop systems management capabilities.

Individuals must be able to attain and maintain a valid US Government Secret security clearance to be retained in the position.

Duties & Responsibilities

Provide designs and upgrades compliant with Information and Technology standards and initiatives development configuration and maintenance of secured and unsecured local area networks (LANs)
Review and provide comments on emerging network policies and procedures to network stakeholders and customer
Utilize the automated work order system, to track and work customer requests.
Provide customer systems support
Respond to critical service requests and routine service requests
Prepare and submit a change request to support additions, moves, and upgrades that affect the network infrastructure
Provide remote and onsite customer support
Provide ISP maintenance, which may require installation, testing, voice mail system, voice firewall, and repair of NIPRNET and SIPRNET telecommunications equipment and systems
Participate in the change control process
Maintain network design documents by the remote site
Establish the type of connectivity and termination point
Identify and track the protocols and the ports that need to be defined on the firewall and formulate a secure rule
Provide Protocols and design to the Information Assurance Division (IAD)
Identify the changes for the LAN/WAN infrastructure to make the secure connection
Prepare and participate in the change control process
Define the ruleset and the necessary protocols with the General Services Passer (GSP) definitions
Enable rules and GSP services for the connectivity and test with users and developers
Experience in designing and deploying access interfaces with IBM mainframe FEP and remote hosts with TN3270 or SNA/SDLC gateways
Ability to develop and execute address plans for IPv4, IPv6, and ITU E.164
Knowledge of service provider MPLS networking is a plus
Ability to document solutions with MS Office products
Must have the ability to effectively communicate with management and peer
Ability to troubleshoot network incidences and provide a resolution report to management and/or customer
Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting, and transferring knowledge in regard to systems and topologies deployed
Ability to provide designs with a bill of materials and cost estimate
Ability to perform network traffic and performance analysis to determine WAN bandwidth requirement and expected performance

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor

Education & Experience Requirements

High School Diploma with 2 years of college
Level II: Minimum of 3 years of experience
CompTIA Security+ certification required
.

Skill & Certification Requirements

Cisco Switching
Multi-Path
GLBP
HSRP
QoS
Routing protocols
BGP
OSPF
EIGRP
WLAN
Prefix Lists
NAT
PAT
MPLS
VoIP, video
IDS/IPS
NAC
Firewalls
Ability to use network troubleshooting tools and techniques
Must possess excellent written and verbal communication skills
The position requires sitting, for long periods of time. (Sedentary Work)
Most duties require extended use of a keyboard and computer monitor
Extended Telephone Use
May require lifting of 20-50 lbs
LCI is an Equal Opportunity Employer Veteran/Disabled
Leader Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email

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