GTM Operations Analyst - Boston - Paddle

Description

Gtm Operations Analyst

Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all, way better.

We're backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally.

The Role: We are looking for a highly detail-oriented and motivated GTM Operations Analyst to join our newly structured Revenue Operations team, specifically within the Deal Desk & Commissions pillar. This role is essential for ensuring the accurate and timely execution of sales processes, contract administration, and compensation calculations, directly supporting our GTM functions and driving revenue recognition integrity. This is a foundational role, providing a clear career path into specialized Revenue Operations management.

Key Responsibilities:

Deal Desk Support (60%)

• Deal Process Administration: Assist the Deal Desk Manager with the review, approval, and processing of standard sales contracts, quotes, and order forms to ensure compliance with company policies and pricing guidelines.
• System Integrity: Ensure all final deal details, including pricing, products, and terms, are accurately reflected and maintained within the Salesforce CRM and related financial systems.
• Process Documentation: Assist in maintaining and updating internal documentation for standard deal structures, pricing rules, and approval workflows.
• Query Management: Act as the first point of contact for routine sales team inquiries regarding contract status, standard pricing, and approval routing.

Commissions & Compensation (30%)

• Data Validation: Support the GTM Operations Manager in validating sales data and key performance indicators used for commission calculations, ensuring data accuracy across various GTM systems.
• Commissions Calculation: Assist with the monthly and quarterly commission calculation process, including processing inputs and generating output reports for review.
• Reporting Support: Generate and distribute standard compensation statements and reports to sales personnel.

Operations Support & Projects (10%)

• Assist with ad-hoc reporting and analysis related to GTM performance, sales cycle metrics, and pipeline health.
• Support the overall GTM Operations team on minor administrative tasks and data cleanup projects within Salesforce.

Qualifications & Experience:

Required

• Bachelor's degree in Business Administration, Finance, Economics, or a related field, OR 1-2 years of experience in an administrative or data-heavy role.
• Demonstrated proficiency with Microsoft Excel/Google Sheets (e.g., VLOOKUP, Pivot Tables, data manipulation).
• Exceptional attention to detail and a high commitment to accuracy and data integrity.
• Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.

Preferred (Desirable)

• Familiarity with Salesforce or another major CRM platform.
• Basic understanding of the sales cycle and business terminology (e.g., margin, revenue, contract terms).
• Experience related to financial analysis, accounting, or compensation administration.

Why Join Our Revenue Operations Team?

• Commercial Exposure: You will be at the center of the business, directly supporting revenue-generating activities and gaining deep insight into commercial strategy.
• Clear Growth Path: This role is the start of a clear career path in Revenue Operations, with opportunities to specialize in commissions, deal strategy, or technical systems.

Everyone is welcome at Paddle

At Paddle, we're committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don't care if, where, you studied, what you look like or where you're from. We're more interested in your craft, curiosity, passion for learning and what you'll add to our culture. We encourage you to apply even if you don't match every part of the job ad, especially if you're part of an underrepresented group. Please let us know if there's anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We're committed to building a diverse team where everyone feels safe to be their authentic self. Let's grow together.

Why you'll love working at Paddle

We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture.

We live and breathe our values, which are:

Paddle for others

Paddle together

Paddle simply

We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives.

We are a 'digital-first' company, which means you can work remotely, from one of our stylish hubs, or even a bit of both We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.