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    Guest Services Manager - Mobile, United States - teamworkonline

    teamworkonline
    teamworkonline Mobile, United States

    4 weeks ago

    Teamworkonline background
    Full time
    Description

    Overview

    The Guest Services Manager will oversee all aspects of the guest service experience, to include coordinating various aspects of event staffing.

    This role has a salary of $40,000 - $50,000.

    For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

    Job expires 7/1/2024

    Responsibilities

    • Manages FOH activities to include the non-profit program and guest-patron services.
    • Manager on Duty for non-ticketed, smaller concerts and the Mobile Symphony program and performances
    • Schedule event staff for day-to-day operations and special events. Continue to adjust and update work schedules to reflect cost efficiency and building activity.
    • Liaison with contract security company.
    • Plan, organize, and direct various personnel and activities necessary to establish a safe and efficient environment.
    • Establish and maintain effective working relationships with crowd management contractors, police, fire, EMS and other security personnel and/or safety organizations.
    • Compile & maintain important guest service records and reports for management.
    • Handle complaints, disturbances or related problems with the public, staff, or promoters.
    • Investigate, report, and provide follow-up on incidents including damage or injury to the facility or individuals.
    • Gain control over unusual circumstances caused by fire, storms, riots, and other emergencies.
    • Work extended and/or irregular hours including nights, weekends & holidays.
    • All other duties and responsibilities as assigned.

    Qualifications

    • Associate degree preferred or related experience and/or training, or an equivalent combination of education and experience.
    • Demonstrate knowledge of principles and techniques of planning, implementing and supervising event staff.
    • Handle conflicts, make common sense decisions and exercise proper action during high tension and stressful situations.
    • Work independently, exercising judgment and initiative.
    • Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
    • Remain flexible and adjust to situations as they occur.
    • Follow oral and written instructions and communicate effectively with others in both oral and written form.
    • Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in employment.
    • Operate a personal computer using Microsoft Word, Excel, and other standard office equipment.
    • Must be effective in both written and verbal communication.
    • Must be able to multi-task.
    • Able to work extended and/or irregular hours including nights, weekends, and holidays.
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