- Receives, researches, and answers customer questions regarding accounts, products, rates and services offered, via telephone or in person.
- Engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely solutions.
- Processes orders, quotes prices, enters orders into the system and provides order information to customers. Pull orders as required.
- Communicates product features, benefits, and warranty policy information to customers.
- Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers' problems).
- Upsells by identifying related products, add-on extensions and making customers aware of product promotions.
- Ensures merchandise displays are stocked and clean.
- May perform other duties as assigned
- Refers complex, unusual problems to supervisor.
- Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
- None.
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
- Typically requires overnight travel less than 10% of the time.
- HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
- Demonstrated success providing excellent customer service.
- Experience using sales order computer software, familiarity with Oracle preferred.
- Knowledge of company construction and industrial products.
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Counter Sales Associate - Dublin, United States - White Cap
Description
A position at White Cap isn't your ordinary job. You'll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities.
The White Cap family is committed to Building Trust on Every Job. We do this by being deeply knowledgeable, fully capable, and always dependable, and our associates are the driving force behind this commitment.
Job Summary
Responsible for assisting with counter sales and customer service.
Major Tasks, Responsibilities, and Key Accountabilities
Nature and Scope
Work Environment
Education and Experience
Preferred Qualifications
If you're looking to play a role in building America, consider one of our open opportunities. We can't wait to meet you.
For California job seekers:
Pay Range
$19.10-$25.60 Hourly
California law requires the posting of the salary range for advertised jobs. This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on White Cap Jobs )
Functional Area Sales
Recruiter Lanaro, Gabriela
Req ID WCJR-018860
White Cap is an Equal Opportunity Minority/Female/Individuals with Disabilities/Protected Veteran and Affirmative Action Employer. White Cap considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law.
