Night Site Supervisor - Bay Area, United States - Service By Medallion

Service By Medallion Bay Area, United States

2 weeks ago

Description

About Us:

Minority owned and operated, since 1978 we've been committed to serving our customers, our teams, and our communities through comprehensive and innovative building maintenance services.

Unwavering with our impeccable Service standards, we are motivated by technology and innovation, genuinely committed to sustainability, inspired by our family of team members, involved in the communities we serve, and super proud of our industry awards and recognition.

Once again recognized as a Top Workplace for 2022 Come be a part of our Service by Medallion family.

Pay Range from $66,560.00 to $70, salary/year)

For Union positions, wages and benefits are in accordance with the respective collective bargaining agreement.

Position Summary:
The Night Supervisor supports the Operations Manager in overseeing the night operations following Service by Medallion quality standards.

The Night Supervisor assists with the administration of our Operations and Safety programs at a supervisory level to provide efficient janitorial and facility services at one or multiple sites.

This position oversees daily activities assuring that all quality standards are met by making nightly, personal rounds, assuring team members respond promptly, safely, and efficiently to all service requests.

This position will ensure that there are adequate staffing levels, supplies, supervision, and that the staff is always professional in conduct and appearance.

This position must also build and sustain productive and professional relationships with all night staff, Operations Managers, and route supervisors to ensure professional direction of our services to all accounts.

Essential duties include, but are not limited to:

Provide Superior Client customer service & satisfaction.
Work closely with the Operations Manager and other Supervisors on all operational activity related to one or multiple sites.
Ensures that the staff is complying with the contract and meeting the scope of work for each site.
Reviews daily service requests with the Lead Night Supervisor and Operations Manager. Follow up promptly with all customer requests and ensure completion of the daily work orders assigned to the route supervisors/leads.
Conduct monthly safety meetings and operational training as provided for the custodial staff.
Schedule and assist with safety inspections.
Communicate regularly with upper management regarding day & night operations.
Conduct site tours with the Operations Manager and other Supervisors.
Attend operational meetings as required.
Supervise & administer equipment inventory list & maintain equipment upkeep.
Work closely with Operations Manager and partner with HR to ensure that qualified talent is hired, and open positions/shifts are filled.
Assist, as needed, with billable or non-billable product ordering.
Perform all duties necessary to complete special jobs or utility work requested by accounts.
Conduct and document all on-the-job employee training.
Communicate and partner with HR in addressing worker's comp information.
Ensure compliance of guidelines for quality service rendered by service workers. Coach and document all employee related issues for processing working with the HR department.
Complete work in a timely, accurate, and thorough manner with attention to detail.
Other related duties as assigned by direct supervisor.

Qualifications

Possess exceptional customer service skills.
Exhibit initiative, responsibility, flexibility, and leadership.
Must be 18 years of age.
Work well as a team and individually.
Excellent written & editing skills.
Communicates verbally in an effective, clear, and concise manner.
Bilingual (English and Spanish) highly preferred.
Computer skills (MS Work, MS Excel, MS PowerPoint, MS Outlook).
Clean driving record & Driver's License.
Ability to multitask and adjust to changing schedules and priorities; maintain organization in a changing environment and maintain flexible attitude & approach towards assignments.

Job Requirements:

2-3 years of relevant work experience.
Bilingual: Spanish/English both verbally and written preferred.
Ability to lift and move up to 25 lbs.
Must be flexible with schedule when needed.
Attendance and punctuality are a must in this position as it requires face-to-face interaction.
Able to meet the physical requirements and essential functions of the role, with or without an accommodation, for example, frequent standing and walking, stooping, bending, kneeling, carrying, or pushing objects, occasional reaching with hands and arms, and occasionally lift and/or move up to 25 pounds.
Work in varying temperature environments (internal and external parts of the building).

PLEASE NOTE:

Due to the cyclical nature of the industry, team members are required to work varying shifts and schedules, including nights, weekends, and holidays, which reflect the Company's operating requirements.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Changes may be made with or without prior notice.

Service By Medallion ("the Company") is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:

Service By Medallion is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at Service By Medallion are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Service By Medallion will not tolerate discrimination or harassment based on any of these characteristics.

Positions at certain sites, may be required to show proof of being fully vaccinated against COVID-19 upon commencing employment.

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