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    Insurance Team Lead - Milwaukee, United States - Dental Associates Ltd

    Dental Associates Ltd
    Dental Associates Ltd Milwaukee, United States

    2 days ago

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    Description

    Job Description

    Job Description

    Why Work Here

    As a team member of Dental Associates, you can expect excellent compensation, use of state-of-the-art technology, experience on-the-job training, continued education offerings and abundant opportunities for career growth.

    Benefits Overview:

    • Medical Insurance with optional Health Savings Account through Associated Bank
    • Dental: Diagnostic and Preventive covered at 100%, Basic and Restorative (immediate family)
    • Vision Insurance
    • Life Insurance
    • 401k
    • Company paid short term disability
    • Paid Time Off
    • Paid Holidays
    • FSA
    • Critical Illness
    • Hospital Indemnity

    Job Responsibilities

    Schedule: Monday-Thursday 8:30-5:30, Friday 8:00-2:00 and rotating Saturdays as needed, usually one every five weeks.

    Job Responsibilities

    The Insurance Team Leader provides daily support to the Member Services Department to serve internal and external customers.

    • Fill in for Office staff during high volume periods and while staff are away, which includes:
      1. Answering clinic and member phone calls
      2. Processing eligibility records
      3. Reconciling payments
    • Collaborate with leadership and IT on technical challenges and process improvements to improve efficiency and customer satisfaction. Provide technical training and support for the team.
    • Documents workflow changes and assists Associate Manager with training and roll out.
    • Configures benefit data for entry into the insurance system software, including group master files and fee schedules.
    • Responsible for the timely and accurate adjudication of claims for providers inside and outside of Dental Associates.
    • Is a liaison between IT, sales and member services and the clients for the initial set up, ongoing processing, and troubleshooting of HIPAA 834 electronic enrollments, ACH transfers, and the Skygen portal.
    • Creates and maintains documentation, including HIPAA 834 Companion Guides.
    • Responsible for department and client reporting.

    Job Requirements

    • Bachelor's degree in business, healthcare management or equivalent combination of education, training, and experience.
    • Obtain Wisconsin Insurance License within 90 days of hire.
    • Minimum of two years of customer service, dental or insurance experience.
    • Previous supervisory experience is preferred.
    • Detail orientation, with ability to problem solve and handle multiple projects.
    • Ability to investigate complex technical issues and to work independently and within a team.
    • Proficient at root cause analysis, acting on findings to prevent future challenges.
    • Excellent written and verbal communication skills for effective interactions with internal and external customers.
    • Ability to handle confidential information in a sensitive manner.
    • Comprehensive understanding of Microsoft Office products.

    The Company

    At Dental Associates, we foster a culture which invites our patients into our "dental home" and provides our dental hygienists with a career, not just a job. Founded in 1974, Dental Associates is Wisconsin's largest family and dentist-owned group dental practice with over a dozen offices throughout the state. Dental Associates is a strong company with the resources to continually invest in our overall growth and talented team members. Be part of a dynamic organization that will make you proud.

    If you're ready for an exciting, stable career with a growing company apply today

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