Back of House Lead - New York, United States - Warner Bros. Discovery

Warner Bros. Discovery

Verified Company

New York, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

_Every great story has a new beginning, and yours starts here._

_ Welcome to Warner Bros. Discoverythe stuff dreams are made of._

Who We Are

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.

Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what's next

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Here you are supported, here you are celebrated, here you can thrive.

Who We Are

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.

Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next

Here you are supported, here you are celebrated, here you can thrive.

Your New Role
Warner Bros.

is continuing to expand and evolve the Wizarding World of Harry Potter and Fantastic Beasts with our Flagship Wizarding World store, in New York City.

This store brings to life the magic of Harry Potter and Fantastic Beasts for all Fans and Super Fans of the franchise.

Flagship Retail delivers incredible product, service and environments in spaces that truly celebrate the Wizarding World.

We are seeking a Back of House (BOH)

Lead, (4:30AM - 1:30PM, based on needs of the business).

This position will support the leadership hierarchy of the New York Flagship Wizarding World store by maximizing customer and fan engagement in an awe inspiring, best in class retail environment.

One of the main responsibilities for this role will be to oversee a team of BOH Associates to deliver all inventory management operations and an amazing guest experience through effective product availability.

Your Accountabilities
Store Operations

Ensures departmental BOH upholds to all brand standards
Supports the BOH ASM on daily opening and closing procedures
Maintain a safe and clean work environment through coaching and education to ensure safety guidelines are adhered to.
Expert and trusted advisor to BOH area
Works closely to all inventory reports which include daily cycle counts, inventory adjustments, inventory placement, Shrink and transfers.
Works closely to all on hand inventory and store replenishment strategies

Financial Management

Is responsible for achieving & distributing daily goals to departmental associates.
Provides hands on assistance to supporting sales.
Focuses on UPT and APT through in the moment coaching and assistance

Customer Service

Promotes a positive and seamless guest experience.
Partners with ASM to handle and resolve all guestrelated issues, ensures service standards, levels, and maximizes the customer experience.
Leads and executes strategy plan on customer engagement and strategy

Qualifications and Experience

Minimum 3 years' experience in premium retail BOH, with 1+ year in a supervisory role
Knowledge of Harry Potter series and background
Exhibited proficiency for business acumen with exceptional customer service experience
Good understanding of business and financial concepts and demonstrated ability to lead the team to drive results
Established time management, prioritization, and organizational skills
Ability to communicate clearly and effectively with a positive attitude
Proficiency with Word, Excel, PowerPoint
Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays, and weekend shifts

How We Get Things Done

The Legal Bits

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles in locations where legally required.

Actual salaries will vary based on several factors, including but not limited to external market data, internal equity, location, skill set, experience, and/or performance.

Base pay is just one component of Warner Bros. Discovery's total compensation package for employees.

Pay Range:
$35,360 - $62,192.00 salary per year. Other rewards may include annual bonuses, short
- and long-term incentives, and program-specific awards. In addition, Warner Bros. Discovery provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement