Technical Support Coordinator, Escalations - Enon, OH
2 days ago

Job summary:
The Technical Support Coordinator (Escalations) is responsible for managing and coordinating high-priority technical escalations to ensure timely resolution and clear communication across all stakeholders.
- Serve as the primary intake for all incoming escalations from Field Services and internal SEI partners.
- Ensure escalated tickets are properly documented, prioritized, and routed to the appropriate resolver groups.
Job description
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