Technical Support Coordinator, Escalations - Enon, OH

Only for registered members Enon, OH , United States

2 days ago

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Job summary:

The Technical Support Coordinator (Escalations) is responsible for managing and coordinating high-priority technical escalations to ensure timely resolution and clear communication across all stakeholders.


  • Serve as the primary intake for all incoming escalations from Field Services and internal SEI partners.
  • Ensure escalated tickets are properly documented, prioritized, and routed to the appropriate resolver groups.

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