Technical Support Specialist III - Enon
1 week ago

Job summary
The Tier 3 Technical Support Specialist provides escalation support for the technical support center.Troubleshooting complex IT issues requires a deeper understanding of store technologies,
networking and system configurations as well as processes.
Key Duties And Responsibilities
- Serve as the escalation point for Tier 2 support handling more complex technical issues related to POS systems payment terminals store networks and IT infrastructure.
- Perform in-depth troubleshooting using remote desktop utilities system logs advanced network diagnostics and enterprise monitoring platforms to resolve complex technical issues.
Job description
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