- Provide leadership, interpersonal skill development, and mentoring to Program Directors and key leaders in the assigned region.
- Establish and monitor treatment centers' annual goals and objectives. Training:
- Assist in developing training programs covering leadership, regulatory requirements, compliance, clinical services, administration, safety, and customer service.
- Ensure thorough training in upfront admissions revenue cycle processes. Operational Efficiency and Financial Performance:
- Ensure efficient operations, physician coverage, staff utilization, and patient processing across all treatment centers.
- Drive growth initiatives, optimize patient qualification and admission efforts, and monitor patient progress and feedback.
- Maintain high-quality standards in treatment center infrastructure and operations. Staffing:
- Ensure team members meet education, credential, and training requirements.
- Oversee recruitment, retention efforts, and coverage contingency plans.
- Monitor adherence to BHG's medical treatment model and patient-centric culture. Performance Management:
- Monitor and evaluate Program Directors' performance.
- Coordinate hiring and termination processes in compliance with corporate and regulatory requirements. Regulatory Compliance:
- Ensure treatment centers comply with federal, state, and local regulatory agency requirements.
- Maintain positive relationships with regulatory decision-makers and stay informed of regulatory changes. Compliance:
- Collaborate with the VP of Clinical and Regulatory Affairs to ensure team members are well-versed in company policies, accrediting agency requirements, and compliance protocols.
- Prepare compliance reports, conduct audits, and ensure readiness for inspections. Outreach:
- Assist in preparing marketing and outreach plans.
- Execute and supervise marketing and outreach activities.
- Gather feedback and data to assess the effectiveness of marketing initiatives. Minimum qualifications:
- Multi-unit leadership experience within related industry/field (i.e., substance abuse, mental health, medical, clinical).
- Management experience should include responsibility for operations, compliance, safety, accreditation, and quality of care.
- Bachelor's degree or equivalent strongly preferred. Additionally, the ideal candidate will demonstrate the following characteristics and possess the listed knowledge, skills, and abilities:
- High Integrity: Demonstrates honesty, ethics, and reliability in all actions.
- Excellent Communication Skills: Proficient in verbal and written communication to effectively convey ideas and information.
- Sound Judgment: Capable of making well-informed and sensible decisions.
- Problem-Solving Skills: Able to diagnose issues and implement effective solutions.
- Strategic and Tactical Acumen: Balances a growth-oriented strategic approach with attention to detail in operational tasks.
- Financial Proficiency: Understands profit and loss (P&L) concepts and their application in managing resources.
- Preferably Experience in Upfront Admissions/Revenue Cycle: Familiarity with admission processes and revenue cycle management is advantageous.
- Effective Feedback Delivery: Skillful in providing positive reinforcement and constructive criticism to team members.
- Knowledge of Ethical Standards: Understands and adheres to ethical guidelines and professional standards.
- Current Drug Abuse Treatment Awareness: Well-versed in contemporary trends, particularly in Opioid Maintenance Treatment.
- Advanced Computer Skills: Proficient in using computer applications and word processing software.
- Relationship Building: Establishes and maintains positive connections both within and outside treatment centers.
- Utilization of Community Resources: Recognizes and utilizes community resources to enhance services for those served. Physical Requirements and Working Conditions:
- Adequate speaking and hearing abilities for effective communication.
- Sufficient vision to read documents and use computer screens.
- Travel required by car and airplane for center visits, meetings, and trainings.
- Ability to sit for extended periods, with occasional bending, stooping, and stretching.
- Variable workload, occasional high stress, and activity levels.
- Interactions with patients who may have various health conditions or legal involvement.
- Standard medical office environment and conditions. BHG is an equal opportunity, affirmative action employer providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
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