Front of House Operations Lead in Training - Westborough, United States - Chick-fil-A | Green Mountain LLC

Chick-fil-A | Green Mountain LLC

Verified Company

Westborough, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Key Expectations:

Responsible for
assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience.

Communicate goals in the areas of the Five Critical Success Factors and provide both formal and informal feedback to the team on an ongoing basis.
Activate the Winning Hearts Strategy.
Create LEAN processes to better the team and guest experience.
Hold FOH team members accountable to all policy standards, for example, timeliness, grooming, cell phones, uniforms, etc.
Work with the Training Director to develop team members in all areas and systems for areas of focus.
Ensure we are executing proper procedures in order taking, hospitality behaviors, speed, and accuracy and provide ongoing feedback to Sr. Operations lead.
Protect the guest's experience in both areas of the FOH by ensuring packaging, food presentation, and quality meets or exceeds ChickfilA standards.
Ensure FOH consistently and systematically meets cleanliness standards (front counter, dining room drive thru, parking lot, restrooms, etc.)
Ensure all cash handling processes including: counting drawers/deposit drops, change fund counts, and open/mid/close counts.
Report all Sedgwick Claims to the General Manager within 24 hours.
Ensure Jolt checklists are completed daily.
Ensure the team is suggestive selling behavior with FOH team members, including upselling to large, new items, etc.
Responsible for notifying the General Manager and the admin coordinator within 24 hours of any equipment or facility repairs.

Front of House Lead in Training:

Must work up to 30 hours per week in the restaurant.
Must be at least 17 years of age.
Must be Choke and Allergen Certified.
Execute the S.E.R.V.E. Leadership Model.
Lead the team with enthusiasm and passion.

REQUIREMENTS:

Minimum 18+ years old
Previous customer service experience preferred
Previous leadership experience an asset
Hardworking
Teamoriented
Friendly
Honest
Great customer skills
Must be able to work Saturdays

Chick-fil-A, Inc., Founder S.

Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House).

Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center.

Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales.

Today, Chick-fil-A is America's #1 fast food restaurant.