Fedex Ground CSP Manager - Londonderry, United States - The Sheffield Cartage Co.

Description

Job description

As a FedEx Ground Business Contact(BC)/Operations Manager, you would manage the day to day Pick Up and Delivery services, routes, and all employed delivery drivers. Provide courteous and efficient delivery and pick-up of packages. Check shipments for conformance to FedEx features of service and provide related customer service functions.

Job Duties:

• Work with managers to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Provide inspired leadership for the organization.
• Help promote a company culture that encourages top performance and high morale.
• Support worker communication with the management team.
• Help make important policy, planning, and strategy decisions.
• Help develop, implement, and review operational policies and procedures.
• Oversee day to day planning.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Responsible for ensuring we are providing quality service to FedEx Ground
• Responsible for performance management of all BC's, assistant BC's, P&D Drivers, and other related staff.
• Excellent contingency planner - establishing relationships with part-time drivers
• Willing to serve as a contingency resource and deliver packages in the event of driver call-offs, driver shortages, heavy volume, or any other unforeseen circumstance.
• Recruiting new talent when necessary.
• Build alliances and partnerships with other organizations, as well as other FedEx contractors in the building to help one another out in times of need.
• Work a flexible schedule, including weekends, holidays, and during inclement weather

Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity

• Lead the team to operate in a cost-effective manner while driving continuous improvement.
• Manage, train and develop managers and supervisors in hiring, training, planning, assigning, and directing work, appraising performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for hiring, training new employees regarding job duties and performance expectations and ensuring compliance with policies, procedures and other training requirements.
• Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive, professional manner
• May conduct special studies relating to the introduction of new processes, products, or equipment to affect cost reduction and yield improvement.
• Manages and Asses routes
• Builds and maintains the schedule
• Tracks fleet and equipment such as iPads, scanners and any other assigned devises
• Perform other job responsibilities, as necessary and/or assigned.

Job Conditions

• Neat appearance since customer contact is required. Must meet and maintain the qualifications as outlined in the federal motor carrier safety regulations. Requires a medical exam in accordance with FMCSA or FAA regulations.
• Note: There are specific requirements for any employee that operates a company vehicle. Must obtain and maintain a valid driver's license in accordance with state requirements for the type of vehicle assigned and have a good driving record as outlined in policy.
• Ability to work in a constant state of alertness and in a safe manner.
• Drive throughout shift on all types of roads and in all types of weather
• Exposure to noise and vibration
• Exposure to dust and diesel fumes
• Exposure to hazardous materials shipped and packaged under DOT regulations
• Hours may vary due to operational need

Requirements:

• Bachelor's degree in operations management, logistics, or related field is preferred but not required. . A minimum of 1 year in the field as an Operations Manager or related field.
• Solid understanding of distribution, logistics and manufacturing.
• Strong ability to manage and develop people.
• Experience in supervisor, management, operations, and leadership.
• Solid understanding of financial management and budgeting, including profit and loss, balance sheet, and cash-flow management.
• Ability to build consensus and relationships among managers, partners, and employees and drive culture.
• Excellent communication skills.
• Experience performing basic computer functions using Microsoft Excel, Word, & Google Sheets
• Ability to multitask
• Leadership and coaching skills
• Excellent verbal and written communication skills
• Experience in delivery driving and last mile delivery is ideal
• Experience in staff scheduling
• Experienced BC with a FedEx Ground ISP and/or FedEx Ground Manager is ideal
• Experienced in FedEx DRO Application is ideal
• Experience Driving FedEx Ground Routes is ideal
• FedEx Certified Driver Trainer is ideal
• Eligible to work in the U.S.
• Must be 21 years or older
• Must pass a criminal background check, drug screening, and DOT physical exam or have a current
• DOT Medical Examiner's Certificate
• Must have a current valid driver's license
• A CDL is not required

Working Conditions & Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:
• Experience prolonged sitting, standing, some bending, stooping, and stretching
• Potential for exposure to chemicals, gases, fumes, odors, dusts, and other hazardous materials.
• Use hand-eye coordination and manual keyboard, photocopier, telephone, calculator, and other office equipment is required.
• Must be willing to work flexible hours.
• Ability to work weekends and off-shift hours, as needed to support activities.
• Must be willing to travel occasionally, as needed.
• Attendance is mandatory.

Schedule

Works 5/6 days out of the 7 day pay period during the year. Works 6 days out of the 7 day pay period during "PEAK" (Peak runs from the last two weeks of November through the end of December)

EEO/AA employer and prohibits discrimination and harassment against any applicant or employee on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

E-Verify Program Participant: We participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only).

Salary: from $80,000 a yea