Route Driver - Middle Island, United States - Gateway Services Inc

Gateway Services Inc

Verified Company

Middle Island, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

ABOUT GATEWAY SERVICES INC
:

Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation.

With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.

Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction.

Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Please visit Gateway Services Inc. to learn more about us.

Route Driver

Pay Rate:
$21/hr

Work Hours:
10-12 Hr. Shifts (
Mon., Tues., Thurs., Fri.). On Call Rotation Required &
Wednesdays and Weekends As Needed

Location:
Final Gift Pet Memorial Park (760 Middle Country Rd, Middle Island, NY 11953)
-
ABOUT GATEWAY SERVICES INC
:

Gateway Services is North America's leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation.

Gateway has proudly achieved the esteemed Great Place To Work Certification in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction.

Join our team and experience the rewarding environment that has earned us this prestigious recognition.

Please visit Gateway Services Inc. to learn more about us.

Operations Team Member

Pay Rate:

Work Hours:

Location:

Job Overview

The Operations Customer Service Representative, reporting into the Operations Care Center Manager, is responsible for a daily route, picking up deceased pets from veterinary clinics and homes, and bringing them back to our care centers for cremation.

In addition, the Operations Customer Service Representative will act as an extension of the client care team, meeting with veterinary staff, troubleshooting issues on-site, escalating if need and assisting operations staff when necessary.

Duties & Responsibilities

Operate a company vehicle along a predesigned daily route for 810 hours to pick up deceased pets from local veterinary clinics and bring them back to our care center.
Pack and unpack the vehicle properly and with care.
Act as an extension of the client care team is the face of Gateway Services in the veterinary community.
Continuously meet and communicate with veterinary staff.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries to ensure customer satisfaction, troubleshooting issues onsite whenever possible. Ensure issues are escalated to other team members when necessary.
Ensure that Gateway processes are thoroughly understood and answers customer questions accordingly.
Keep records of customer interactions, transactions, comments, and complaints and reports to Facility Manager
Keep records on vehicle maintenance issues and communicates to Facility Manager
Communicate and coordinate with other team members, as necessary.
Provide feedback on the efficiency of the customer service process.
Work with mínimal supervision
Ensure service standards are met based on well established procedures.
Manages difficulties to achieve positive results.
Assist the operations staff when necessary.
Education, Training & Qualifications
High school diploma or equivalent education
Minimum of 12 months experience in a service industry, specifically related to driving.
Valid driver's license and clean driving record

Skills & Abilities

Excellent problem solving skills by being able to develop solutions and quick thinking
Proven team player who is flexible and adaptable.
Energetic, selfmotivated, and results oriented.
Good verbal communication skills.
Excellent time management skills with a proven ability to meet deadlines.
The ability to feel comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.

Safety

Committed to working in a safe environment
Strong attention to detail

Working Conditions

Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
Regular lifting/moving 100+ lbs
Regularly be exposed to elevated noise levels.
Regularly be exposed to elevated heat levels.
Regular handling of deceased pets.

YOU'LL LOVE WORKING WITH US BECAUSE:

The People. You will be surrounded by some of the