Service Desk Specialist - New York
1 week ago

Job summary
The Helpdesk Specialist will troubleshoot issues, document resolutions,and work closely with engineering and other technical teams to ensure
seamless operations.
This individual will play a key role in support operations,
including the rollout of new tools and services,equipment deployments,and
A strong customer-service mindset,a passion for technology,and
the ability to manage priorities in a fast-paced environment are essential.
- Deliver professional,hightouch support via phone and desk-side assistance.
- Manage and update tickets within the ITSM platform.
- Suport onboardingand offboarding tasks,incluiding account setupandequipment configuration.
Job description
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