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    Customer Service Rep - Memphis, United States - Ewing Moving Service & Storage, Inc.

    Ewing Moving Service & Storage, Inc.
    Ewing Moving Service & Storage, Inc. Memphis, United States

    2 weeks ago

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    Description

    Job Description

    Job DescriptionSalary:
      • Customer Service Representative duties and responsibilities

    A Customer Service Representative's duty is to support customers. This main responsibility covers lots of duties, such as:

      • Providing introductory information to new customers
      • Ensuring that customers are satisfied with products or services
      • Following up with clients or customers to check that they're still satisfied with any purchases
      • Letting customers or clients know about additional products or services
      • Determining the quickest, most effective ways to answer a client's or customer's questions
      • Escalating queries and concerns
      • Troubleshooting common issues with a product or service
      • Working with a team of CSRs and other departments to find appropriate solutions
      • Their job is to maintain a professional, positive manner when talking with customers in-person, over the phone or by email. They may also need to handle customer complaints and provide discounts, free products or additional services to preserve customer loyalty.


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