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Hot Springs National Park

    Customer Service Representative 1st - Garland, United States - Abundant Solutions

    Abundant Solutions
    Abundant Solutions Garland, United States

    3 weeks ago

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    Description

    Job Description

    Job DescriptionAbundant Solutions is looking for a Bilingual Customer Service Representative in the Garland, Tx area.

    Shift: 8am - 5pm Monday - FridayPay: $18

    Duties and Responsibilities:
    • Must be bilingual in English and Spanish as you will receive incoming calls, and process customer telephone orders, verify correct items, quantities, prices, and availability.
    • Coordinate customer orders to ensure they are shipped promptly; effectively communicate priority orders.
    • Contact customers who have orders on a regularly scheduled basis.
    • Obtain information on new customers.
    • Troubleshoot and resolve customer issues with products or specific orders.
    • Receive and direct calls (other than customer service) to the appropriate personnel.
    • Assist Area Managers with fulfilling orders, special orders, or research necessary.
    • Track and address any back order issues, and all other manual reporting; audit as necessary (attention to detail).
    • Establish and maintain professional communication with internal/external customers and vendors.
    • Collaboratively work with inter-departments and customers.
    • Notify the Manager of escalated issues such as mis-shipments, incorrect orders, etc.
    • Participate in continuous improvement and physical inventory activity.
    • Mastery of the company's product catalog and technology; keep informed of all new company products to efficiently service all customers.
    • Performance of other duties as assigned by the manager.

    Abundant Solutions
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