Member Service Representative I/teller- Bilingual - South Beloit, United States - Cornerstone Credit Union

Cornerstone Credit Union

Verified Company

South Beloit, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Help us build the financial strength of our members:

_Position Purpose:

_:
Serves as a representative of Cornerstone Credit Union to assist our members with their financial needs.

Responsible for providing services to members in a courteous and professional manner while providing prompt, efficient and accurate member service.

Maintain a thorough knowledge of Credit Union philosophies and policies.

_Essential Functions:
_

Independently maintain and balance assigned cash drawer.
Perform routine member transactions accurately including, but not limited to deposits, withdrawals, transfers, loan payments, check disbursements, general ledger postings, dead end checks, money orders and general functions.
Have a working knowledge of Fiserv and general equipment needed to perform daily work.
Maintain over/short practice, cash drawer limits.
Follow BSA guidelines for CTR and SAR.
Follow check negotiation practices.
Ability to handle problem resolutions using independent judgment to ensure member satisfaction, and to know when to transfer the member to an appropriate CCU employee for resolution.
Demonstrate proficiency in cross selling services offered by CCU.
Understand and follow applicable CCU policies and standard operating procedures.
Remain aware of, understand and comply with regulatory and compliance issues for deposit accounts.
Greet and sign in members/visitors.
Responsible for the upkeep and professional look of the lobby.
Control the flow of member traffic to available Financial Service Representatives.
Encode and repin Debit card.
Sort & distribute mail.
Respond to inquiries made by members in person in a timely, friendly and professional manner.
Changing and handling the coin bags in the coin machine and perform simple maintenance.
Process mail and night drops.
Knowledgeable about the credit union with the ability to answer basic questions.
Understand credit union policy and standard procedures which relate to the MSR department.

Note:
The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

_Job Requirements:
_
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Experience in a customer service or similar role, with cash handling responsibilities.
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High school diploma or equivalent.
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Bilingual Spanish highly preferred

Strong written and verbal communication skills
Friendly and positive attitude with eagerness to assist all members.
Requires effective member relation/cross selling skills.
Ability to manage multiple priorities/multitask.
Ability to work under pressure with strong attention to detail and accuracy.
Demonstrates PC proficiency, Microsoft Word, Excel and Outlook.
Ability to pass preemployment drug test, background check and motor vehicle record check.