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    Bilingual Customer Service Specialist - San Jose, United States - The Sherwin-Williams Company

    The Sherwin-Williams Company
    The Sherwin-Williams Company San Jose, United States

    1 week ago

    The Sherwin-Williams Company background
    Full time
    Description


    Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.

    Store associates Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

    Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

    The individual selected for this role will be expected to work at

    Store #708676, located at: 2606 Alum Rock Ave, San Jose, CA 95116

    Store # S Bascom Ave,Campbell, CA

    Ensure high levels of customer satisfaction through excellent sales service
    Assist customers in person and over the phone by determining needs and presenting appropriate products and services
    Build productive trust relationships with wholesale and retail customers
    Process sales transactions accurately and consistent with policies and procedures
    Follow and achieve sales goals on a monthly, quarterly, and yearly basis
    Maintain precise work order files and formulas
    Pull appropriate products from the sales floor or warehouse
    Tint and mix products, as needed, to customer specifications
    Stock shelves and set up displays
    Clean store equipment
    Load/unload delivery trucks
    Assist in making deliveries, as needed
    Maintain in-stock and presentable condition assigned areas
    Remain knowledgeable on products offered and discuss available options
    Comply with inventory control procedures
    Suggest ways to improve sales


    Minimum Requirements:
    Must be at least eighteen (18) years of age
    Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
    Must be able to read, write, comprehend, and communicate in English
    Must be to read, write, comprehend, and communicate in Spanish

    Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs.

    frequently and up to 70 lbs. on occasion
    Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
    If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
    If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

    Preferred Qualifications:
    Have a valid, unrestricted Driver's License
    Have at least a High School diploma or GED
    Have at least one (1) year experience working in a delivery, retail, or customer service position
    Have previous work experience selling paint and paint related products
    Have previous work experience operating tinting and mixing equipment

    #J-18808-Ljbffr
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