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Customer Support Consultant - Overland Park, United States - Zurich North America
Description
** Customer Support Consultant**
76126
Job Summary
Process non-routine telephone and electronic inquiries and complaints from the organizations agents/brokers, insures, regulators, customers, claimants and prospective customers that may require extensive research to ensure delivery of excellent customer service.
Required:
Bachelors Degree and No prior experience required in the Customer Service area
OR
High School Diploma or Equivalent and 3 or more years of experience in the Customer Service area
AND
Experience with Microsoft Office
Preferred:
Excellent communication skills
Detail oriented
Key Accountabilities:
Research and respond to telephone and electronic inquiries from customers.
Investigate and route complaints from national/local insurance regulators and consumer to appropriate office for resolution.
Locate claims office staff for insureds and other parties calling to report claims.
Identify appropriate business or marketing reps for agents seeking appointments.
Enter inquiry data into tracking system.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Location(s): AM - Overland Park
Remote Working: No
Schedule: Full Time
Hiring Manager name: Adrienne Irish
Recruiter name: Mary KENNEY
Reward Level: 3T
Division:Operations
