- Provides shift supervision and oversight of the Curriculum Library spaces, services, and emergency response implementation on nights, weekends, and holidays. This position works in the Curriculum Library in JFL and reports to the Curriculum Library Manager.
- Participates in the training and supervision of Customer Service Assistants, ensuring an excellent frontline customer experience.
- Performs collection management duties including inventory, book processing, and other special projects assigned by the supervisor.
- Facilitates payments from community members using the University's accounting software.
- Offers circulation assistance by checking materials in and out, updating customer accounts, and troubleshooting issues related to finding materials in the Curriculum Library.
- Gives basic technology and research assistance according to customer needs. Customers include faculty, staff, students, alumni, and community members including children.
- Performs general duties such as collecting information streams for assessment, providing directions, and other tasks needed to maintain an organized environment conducive to study.
- Remains abreast of existing and emerging technologies, processes, products, services, and leading industry performance benchmarks.
- Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
- Works effectively as a team member, embracing and fostering LU's mission.
- Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
- Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
- Possess public communication skills that allow professional representation of Liberty University to a variety of business, government and community customers and associates.
- Strong organizational skills.
- Computer and scheduling skills.
- Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.
- Required to travel to local and campus locations.
- May be required to sit to perform deskwork or type on a keyboard.
- Regularly required to hear and speak in order to effectively communicate orally.
- Regularly required to stand, walk, and climb stairs to move about the campus.
- Handle materials, reach overhead, kneel or stoop in order to conduct business.
- Regularly lift 10 or fewer pounds.
-
Customer Service Leader
3 weeks ago
Liberty University Lynchburg, United StatesESSENTIAL FUNCTIONS AND RESPONSIBILITIES1. Provides shift supervision and oversight of the Curriculum Library spaces, services, and emergency response implementation on nights, weekends, and holidays. This position works in the Curriculum Library in JFL and reports to the Curricu ...
-
Marketing Representative
5 days ago
Optavise Lynchburg, United StatesOptavise, formerly part of PMA USA, is looking for individuals who have the desire to earn a good living, work a flexible schedule, and help hundreds of our clients and their employees by educating, advising, and servicing them to improve their quality of life. This is a business ...
-
Financial Advisor
4 weeks ago
Equitable Advisors Lynchburg, United StatesWhy Equitable Advisors? · Equitable Advisors is a leader in helping individuals and businesses address their financial goals through financial strategies, investment services and risk management. We have more than 40 branches across the country employing approximately 5,000 finan ...
-
Distribution Center Supervisor
1 week ago
J Lynchburg, United StatesDistribution Center Supervisor- Lynchburg, VA – eCommerce Distribution Center · As a people-centric organization, we attribute the success of our Distribution Centers to the individuals who come to work each day. We foster a diverse supply chain team where your work will meaningf ...
-
Associate Reinsurance Administration Specialist
3 weeks ago
Genworth Lynchburg, United StatesAt Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, an ...
-
Director of Development
4 weeks ago
Amazement Square Lynchburg, United StatesAmazement Square, a nationally recognized hands-on museum, seeks a successful development professional with progressive experience in diverse development programs and in a supervisory role. The ideal candidate will be a goal oriented natural leader who is passionate and committed ...
-
Associate Workforce Management Specialist
3 weeks ago
Genworth Lynchburg, United StatesAt Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, an ...
-
hr business partner
5 days ago
Centra Health Lynchburg, United StatesJob Description · The HR Business Partner is a strategic, consultative partner and trusted advisor to one or more lines of business supporting the organization's mission, vision, and values to management and employees. Partners to assist in identifying trends, opportunities for ...
-
hr business partner
1 week ago
CENTRA Technology, Inc. Lynchburg, United StatesJob Description · The HR Business Partner is a strategic, consultative partner and trusted advisor to one or more lines of business supporting the organization's mission, vision, and values to management and employees. Partners to assist in identifying trends, opportunities for ...
-
Shift Leader
1 day ago
Bojangles' Lynchburg, United StatesWe are hiring Shift Leaders at Bojangles located at 7819 Timberlake Rd, Lynchburg, VA 24502. · Shift Leaders support the Restaurant General Manager (RGM) by running great work shifts and meeting Bojangles standards. Shift Managers take ownership and responsibility to solve probl ...
-
account manager healthworks
4 weeks ago
Centra Health Lynchburg, United StatesJob Description · The HealthWorks Account Manager will represent HealthWorks acting as the main point of contact for clients. The Account Manager ensures that all contracted and expected deliverables are followed through on, that contracts are correctly in place, and client rela ...
-
Shift Leader
6 days ago
Insomnia Cookies Lynchburg, United StatesAs a Shift Leader at our Lynchburg store located at 3920 Wards Rd. Lynchburg, VA 24502, you are the captain of our bakery day or night You understand what it takes to "Own the Night" (and beyond), by predicting the flow of business during a successful shift. Your hands-on leaders ...
-
Commuter Life Assistant
6 days ago
Liberty University Lynchburg, United StatesCommuter Life Assistants are campus leaders committed to delivering a premier commuter experience through hospitality, engagement, and service. Supervised by the Assistant Director of Commuter Engagement, this position contributes to an engaging and Christ-centered commuter stude ...
-
Cashier - Timberlake Road
6 days ago
Bojangles' Lynchburg, United StatesWe are hiring Cashiers at Bojangles located at 7819 Timberlake Rd, Lynchburg, VA 24502. · Being a Cashier with Bojangles is more than just a job. It's an opportunity to meet interesting people, treat our fans to a great dining experience and to start an exciting career in the fo ...
-
Cook
1 week ago
The Summit Senior Living Community- LifeSpire Lynchburg, United StatesCook · Starting at $16.50 based on experience · Position: Full-time or Part-Time · Join us at The Summit where we impact lives and build careers · Learn more Today · We are a regional leader in senior care and are located in Lynchburg, Virginia. Our mission is to empower in ...
-
Project Engineer
6 days ago
Hallmark Aviation Services Lynchburg, United StatesHallmark Aviation is seeking a professional Airline Senior Supervisor. The Senior Supervisor leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards. · REQUIREMENTS AND SKILLS NEEDED: · ...
-
Mover - Helper
5 days ago
MG Moving Services Lynchburg, United States· Looking to join our team at MG Moving Services in Lynchburg, VA? We are dedicated to the growth and success of our team members. · We are currently seeking Movers/Helpers/Packers in Lynchburg, VA, providing an exciting opportunity for those looking to enhance their skills and ...
-
Jerry Falwell Library
6 days ago
Liberty University Lynchburg, United StatesThe principal role of the Customer Service Specialist (CSS) is to aid in answering research, technology, circulation, and directional questions from library customers using professional customer service skills. Customer Service Specialists provide frontline staffing at the Custom ...
-
Centra Health Lynchburg, United States Full timeJob Description · Job Description: · This LMHP position is part of our Integrated Behavioral Health Program. The role of Licensed Mental Health Professional (LPC or LCSW) is integrated into a Primary or Specialty Care practice in a collaborative effort with medical and administ ...
-
Aliaxis Lynchburg, United StatesHarco Fittings is a member of the IPEX group of companies. Our mission is to compete and grow using innovation, differentiation and extraordinary service. · Harco Fittings LLC, founded in 1966 in Lynchburg, Virginia is a producer of gasketed joint injection-molded PVC and push-o ...
Customer Service Leader - Lynchburg, United States - Liberty University
Description
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
This position is responsible for supervising student workers in the Curriculum Library.
The person in this role is expected to model, mentor, and instruct in departmental procedures and provide employee feedback regarding their performance.
Supervisory duties entail encouraging and correcting behaviors through employee evaluations, Disciplinary Action Forms, and other corrective measures. The shift supervisor must be highly engaged, monitoring employee interactions with customers while performing administrative tasks.QUALIFICATIONS AND CREDENTIALS
Education and Experience
Required:
High school diploma. At least 3.0 GPA if a college student. Well-developed communication skills. Demonstrated knowledge of library services and/or children's literature.
Preferred:
Background or coursework in education. Experience working in libraries. Supervisory and training experience.
ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB
Communication and Comprehension
WORKING CONDITIONS
Work Environment
The working environment in which one will typically perform the essential functions of this position is a climate-controlled setting. It is well lighted and the noise level is moderate. The working environment also includes the facilitation of occasional outdoor events.
Driving Requirements
Use of one's personal vehicle (or LU vehicles) may be required for travel in the performance of the essential functions of this position.
Proof of a valid Virginia driver's license, an acceptable DMV record, and liability insurance is required.#J-18808-Ljbffr
