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    Senior Manager, Operating Services - Champaign, United States - Jimmy John's

    Jimmy John's
    Jimmy John's Champaign, United States

    3 weeks ago

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    Description
    The Senior Manager, Operating Services - Jimmy Johns leads the testing for all new equipment and innovation.

    The role is also responsible for continued monitoring of equipment & procedures, and the operational testing of equipment and innovation within Jimmy John's restaurants.

    This includes responsibilities setting up tests, communicating test results, and aggressive collaboration with cross-functional teams, the Franchisees, and input in the New Product Development Process.

    Work includes testing, evaluating, and sourcing "off the shelf" equipment; modifications to standard equipment; changes to in-store processes/procedures; and development of new equipment/processes as required by brand programs, operational improvements, product improvements, safety issues, and QA issue/resolution.


    RESPONSIBILITIES

    • Leads Innovation to Market team to ensure all product, process, procedure, and equipment testing is completed to drive operational consistency across the system
    • Collaborates with Operations, Marketing, and Culinary to creates consistent and repeatable processes for restaurant team members that deliver consistent results for each guest and store
    • Leads focus on the COGs, Labor, & Speed of Service testing in partnership with the New Product Development Process
    • Works with culinary to ensure all new products are launched utilizing existing builds to make execution easier for restaurant team members.
    • Evaluates existing product and equipment categories for optimization and simplification.
    • Leads the development of robust equipment concepts, and the development of equipment creation from concept through rollout
    • Manages multiple, simultaneous tests deploying internal team and resources where necessary to meet innovation and brand deadlines
    • Meets regularly with cross-functional teams to fully understand innovation pipeline and the role of equipment in that development.
    • Takes on additional tasks as required by the innovation pipeline, cross functional relationships, and company/brand objectives

    EDUCATION AND EXPERIENCE QUALIFICATIONS

    • Minimum HS Diploma/GE, preferred 4-year degree
    • Project Management Certification PMP, CAPM, CSM, etc. preferred
    • 5 years restaurant industry experience
    • 3 years working with JJ's vendors, restaurant equipment vendors and/or equipment distributors preferred

    REQUIRED KNOWLEDGE, SKILLS or ABILITIES

    • Ability to focus on multiple projects and initiatives simultaneously
    • Work in a cross functional setting and maintain focus of equipment initiatives
    • Ability to understand basic technical detail and read and execute a user manual including equipment programming
    • Computer proficiency of Microsoft products including Excel
    • In-depth knowledge of restaurant industry operational best practices
    • Demonstrated effective project management experience.
    • Working knowledge of various engineering best practices
    • Critical thinking skills
    • Effective communication in office and restaurant environments including hip-to-hip in person training
    • Presentation and public speaking skills
    • While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.
    • While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch.
    • While performing this job the employee may be required to lift up to 40 pounds and/or stand for long periods of time in a restaurant and outdoor environment.
    • Job duties may also require employee to lift/shift countertop equipment as part of setting up tests in lab and field test sites
    • Ability to work in the lab and in restaurants to evaluate tests at appropriate time of day and day of week
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