Universal Banker 1 - Champaign, United States - First Financial Bank

First Financial Bank

Verified Company

Champaign, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

First Financial Bank

Job Description:

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Job Title_**
Universal Banker 1:***:

Status:

Non-Exempt:

Reports To:

Banking Center Management Team:

Summary:

Assist the Company in accomplishing our vision: to satisfy all our customers' financial needs, to help them succeed financially, to be the number one financial service provider in each of our markets, and to always put our customers First - every encounter, every time, no exceptions, no excuses.

Our Expectations for our Universal Bankers 1 _("UB 1"):

Along with the rest of the Banking Center Management team, UB 1 is the face of our company and represent First Financial Bank in the community.

UB 1 serves in a dual-purpose role which requires the associate to fulfill responsibilities of both a Teller and a Customer Service Representative.

UB 1 provides a variety of banking services to First Financial Bank customers and non-customers by assisting with product/service information, handling teller and platform (new account) transactions in an accurate and timely manner while providing exceptional customer service.

UB 1 introduces and sells new products and services to customers and generates leads for other members of the sales team to close.

Our best UB 1 constantly goes the extra mile to greet customers, make them feel welcome, and engage customers to learn about their financial needs.

An excellent UB 1 can multi-task between the teller line and platform area, with mínimal mistakes while demonstrating patience, attention to detail, and the ability to follow procedures.

Job Entry Requirements:

High School diploma/GED or six months experience in the teller function, as well as sales experience, particularly in crossmarketing products and services, or Bachelor's degree in a related field
Experience working in a team environment and developing relationships
Excellent customer service and interpersonal skills required
Must have excellent written and verbal (facetoface and phone) communication skills including professional grammar and demeanor
Professional dedication
Strong organizational skills with attention to detail
PC and internet proficiency
Previous experience selling products and services
Previous experience meeting customer satisfaction and sales goals
Previous experience working in a fastpaced environment
Must have the ability to multitask
Must have the ability to maintain confidentiality, use tact and diplomacy and maintain professional dress
Good understanding of financial products and services
Good organizational skills

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Primary Operational Activities_**(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Will be asked to perform a variety of duties based on the needs of the banking center, which may vary
When not serving other customers, greets customers as they enter the banking center
Determine the best location for transactions to occur; completes the transaction at the UB 1 workstation or escorts the customer to the Teller line
Personalizes each customer interaction while accurately processing banking transactions, including balancing daily
Proactively advises consumers and business customers by recommending appropriate bank products, accounts, loans, and various financial services
Maintains strong customer relationships to expand cross sell opportunities looking to deepen share of wallet
Maintains up to date knowledge of products, services, technology, and regulations
Maintains operational records, reports, and procedures as required
Maintains a professional and organized workstation
Analyzes problems and provides solutions in coordination with Banking Center Management
May be responsible for opening and/or closing the banking center without other Banking Center Management personnel present
Assists with weekly and monthly banking center reports
Assists Banking Center Management with daily duties as assigned
Demonstrates compliance with all bank regulations for assigned position
Completes all assigned compliance training

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Primary Sales/Service Activities_**(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Delight our customers by effectively demonstrating all behaviors as defined by Customer Service Standards
Services account transaction requests

Recognizes and Follows Through on Referral Opportunities

Uses brief, simple questions to qualify needs and uses openended questions to generate a twoway conversation
Asks qualifying questions
Allows time for customer to respond
Provides feedback to assure understanding of customer responses
Identified potential needs through observation, questioning, and listening