- Perform early stage consultative collection role utilizing various resources to collect on past due accounts such as negotiating payment arrangements and negotiating payment options (i. e. automatic transfers / bill pay / payment by phone etc. ).
- Interview members by phone, to determine financial hardships, find resolutions, and present payment options.
- Provide support to co-workers.
- Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and procedures, and regulations pertaining to the Bank Secrecy Act.
- High School Diploma/G.E.D. or equivalent.
- 1+ years' combined Customer Service, Collections and/or Consultative Financial experience.
- Professional, diplomatic, and courteous communication skills are of critical importance.
- Strong attention to detail and accuracy of all transactions is of critical importance.
- Proficient in basic math (addition, subtraction, multiplication, and division).
- Ability to learn and retain relevant collections law and policy in a short amount of time.
- Predisposition for Creativity and Problem Solving as applied to individual situations within relevant laws and guidelines.
- Exposure to Microsoft Office programs (Outlook, Excel, Word, etc.) and web based transactional systems to complete day to day member requests.
- (preferred) Able to use 10-Key by touch.
- None
- Standing - Occasionally
- Walking - Occasionally
- Sitting - Frequently
- Lifting - Rarely (40 Lbs)
- Carrying - Rarely
- Pushing - Rarely
- Pulling - Rarely
- Balancing - Rarely
- Stooping - Rarely
- Kneeling - Rarely
- Crouching - Rarely
- Crawling - Rarely
- Reaching - Occasionally
- Handling - Occasionally
- Grasping - Occasionally
- Feeling - Occasionally
- Talking - Frequently
- Hearing - Frequently
- Repetitive Motions - Frequently
- Eye/Hand/Foot Coordination - Occasionally
- Noises louder than normal speaking volume - Occasionally
- Temperature Changes - Rarely
- Atmospheric Conditions - Rarely
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Collections Specialist I - Colorado Springs, United States - Ent Credit Union
Description
Company DescriptionEnt Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people above profits and actively invests in our community. Our rapidly growing team is expanding our reach to serve more people throughout Colorado. To spread our mission far and wide, we need people like you. If you're interested in a paycheck with a purpose, apply with us today. Our people make a difference and, though it sounds cliche, we truly believe you are our greatest asset.
Job Description
Collect past due consumer loans to minimize Ent's exposure to risk and loss and ensure maximum return to its members by following Collection Department policies and procedures as well as adherence to State and Federal Laws. Furthermore, the Member Solutions Specialist is responsible for making timely collection calls per performance standards in a professional and non-aggressive manner to correct the pattern of delinquency for our members. This position will undergo development to enhance and training on more advanced collection techniques in order to work with delinquent consumer loans not only to collect the past due payments but also explore pre-determined ways to help our members through loan modifications, deferment requests, referral to Green Path or credit counseling and payment arrangements.
Essential Functions
Minimum Formal Qualifications for this Position:
Technical or Specialized Knowledge/Skills:
The pay range for this position is: $19.23 to $23.48 (S11)
Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.
This position is eligible for an incentive plan.
We anticipate this position to close on 5/8/2024. Please submit your application at your earliest convenience to be considered.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Benefits Summary Sheet
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)
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