- 99% of the cost of employee healthcare covered by the company
- 100% of the cost of dental and vision covered by the company
- 401K match offered
- Culture focused on employee engagement & giving back
- Mission dedicated to serving the credit union members (our customers)
- Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:
- I promise to be mindful of your time with fast, efficient, courteous, and friendly service.
- I promise to demonstrate integrity in all my interactions.
- I promise to always treat you with dignity and respect.
- I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service, and solutions.
- I promise to safeguard the security and confidential nature of your financial information.
- I promise to greet you with a smile and thank you for your business when your transaction is completed.
- I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.
- Provides service to members in a variety of settings including periodically being assigned to work at various APCU/CPCU locations due to long term absences, business needs, projects, or business continuity needs.
- May serve as a team lead; May be called upon to provide mentoring and training for the development of lower leveled MSR's.
- Processes a variety of member transactions including, but not limited to, visa payments, transfers, loan payments, deposits, U.S. Savings bond transactions, cash advances, etc.
- May occasionally be required to complete transactions on a teller line or process pending online memberships or share applications submitted through the credit unions digital channels.
- Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns.
- Facilitates the ability for the member to speak with internal business partners for resolution of inquiries and concerns that can't be resolved by yourself.
- Completes member relationship-building assignments, such as follow up calls, pre-determined member contact intervals, incentive announcements, and acknowledgement of important dates (birthdays, anniversaries, etc.).
- Completes the opening of new member accounts and assist existing members with changes and updates on their accounts; Sets up share/loan allocations for accounts.
- Engages in needs-based dialogue with members to fully understand the member's financial needs.
- Recommends and positions credit union products and services that meet the member's needs.
- Based on member needs, makes referrals to internal partners for product delivery.
- Is mindful of cross-sell and member growth goals and recognizes and acts upon opportunities to explore the expansion of the financial services relationship with members and member's family.
- Maintains up to date knowledge of all retail and account opening procedures; Follows all practices that have been put in place to mitigate fraudulent activity and unnecessary risks.
- Maintains up to date product knowledge; has a full understanding of the features and benefits of the products and services offered by the credit union.
- Utilizes product knowledge, customer service skills, and consultative sales skills to overcome member skepticism or member objections when a recommended product or service is genuinely in the best interest of the member.
- May be assigned to reactivate inactive or dormant accounts, engage in outbound audio or video calls to welcome new members to the credit union and engage in needs-based dialogue to suggest products or services based on the member's goals or segmentation.
- As needed or required, maintain/balance branch vault, open or close branch, balance ATM, prepare and verify currency or coin orders/shipments, process night deposits, balance cash drawer.
- Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.
- Depending on their assignment and business needs, travel to other branches or operations departments may be required.
- Other duties as assigned.
- An Associate's degree in Business, Business Administration, or related field of study; 2 years relative work experience or 2 years college course equivalent in lieu of degree
- 4 years of relative work experience in banking, financial services, insurance, or credit unions
- 10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software
- A Bachelor's degree in Business Management, Business Administration, or related field of study
- 2 years specific member facing work experience within a Credit Union
- Prior experience completing transactions in Symitar, and Meridian Link
-
Customer Service Representative
2 weeks ago
Apex Solutions Atlanta, United StatesAbout the Company · Together, let's make things simple: Unleash your drive and unleash the full potential of your talents at ARTUS GROUP. Since 1981, we have combined the comprehensive, traditional role of an insurance broker with the services of a modern consulting company in 15 ...
-
Customer Service Representative
3 weeks ago
U-Haul Atlanta, United States MoonlighterLocation: · 300 Peters St SW, Atlanta, Georgia 30313 United States of America Are you a people person? Do you love helping others? · U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you wil ...
-
Customer Service Representative
3 days ago
Reliance Worldwide Corporation Atlanta, United StatesReliance Worldwide Corporation · Position: Sales Support Representative · Reports To: Customer Service Manager · Location: Atlanta, GA · Company Description · Plumbing Matters. We make it better. · Our innovative products, built on a tradition of excellence, serve markets across ...
-
Customer Service Representative
3 days ago
Pivotal Med Supply Atlanta, United StatesCompany Overview: · Join our innovative team at Pivotal Med Supply, a dynamic and fast-growing startup specializing in Durable Medical Equipment sales on a national scale. We're committed to delivering outstanding service and are looking for a Customer Service Representative who ...
-
Client Service Representative
4 days ago
Peachtree Hills Animal Hospital Atlanta, United States Full timeDescription · Client Service Representative · Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front d ...
-
Customer Service Representative
13 hours ago
Brent Holtz - State Farm Agent The Colony, United States Full timePosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-b ...
-
Constituent Services Representative
1 week ago
GeorgiaGov Atlanta, United StatesStart your career in public service – JOIN OUR TEAM · Georgia Technology Authority (GTA) a Great Place to Work certified · The Georgia Technology Authority (GTA) is currently seeking a Constituent Services Representative – in the Office of 1-800 GA/Constituent Services. · The ...
-
Client Service Representative
6 days ago
1776ing Atlanta, United States1776ing is an online business platform designed to enable investment advisers to raise capital from accredited investors who seek alternative investments. 1776ing is seeking an experienced Client Service Representative to help serve the its current and future clients. The role pr ...
-
Customer Service Representative
1 week ago
Saddle Creek Logistics Services Atlanta, United States Full timeWhy Work for Saddle Creek? · Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills ...
-
Customer Service Representative
1 week ago
Kaitlin Ponce - State Farm Agent Atlanta, United States Full timeBenefits:401(k) matching · Bonus based on performance · Competitive salary · Paid time off · Training & development · Position Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm ...
-
Guest Services Representative
1 day ago
InTown Suites Atlanta, United StatesThe Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative will cover all aspects of the front office when General Manager is not pres Guest Service, Representative ...
-
Office Services Representative
3 weeks ago
Brasfield & Gorrie, LLC Atlanta, United StatesBrasfield & Gorrie has an opportunity available for an Office Services Representative. This position will initially be based out of our Atlanta office. The Representative is responsible for the following: - Opening, sorting, and distribution of incom Representative, Office, Servi ...
-
Customer Service Representative
5 days ago
Jobs for Humanity Atlanta, United StatesWe are seeking a dedicated and experienced Remote Customer Service Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for providing exceptional customer service. This is a Customer Service, Customer Se ...
-
Patient Service Representative
3 days ago
Ankle and Foot Centers of Georgia Atlanta, United StatesPatient Service Representative. Classification: Non-Exempt. Department: Front Desk. Reports To: Front Desk Coordinator. SUMMARY/ OBJECTIVE - The Patient Service Representative is responsible for clinic operations related to customer service, checking Patient, Representative, Serv ...
-
Call Service Representative
1 week ago
Ststechnicaljobs Atlanta, United StatesCall Service Representative (REQ# days ago Be among the first 25 applicantsJob SummarySTS Technical Services is seeking a Call Service Representative in Atlanta, Georgia. This role requires previous travel experience and excellent customer service skills. The Call Service Represe ...
-
Call Service Representative
1 week ago
STS Technical Services Atlanta, United StatesJob DescriptionJob Title: Call Service RepresentativeLocation: Atlanta, GeorgiaCompany: STS Technical ServicesJob SummarySTS Technical Services is seeking a Call Service Representative in Atlanta, Georgia. This role requires previous travel experience and excellent customer servi ...
-
Customer Service Representative
1 day ago
Workway, Inc. The Colony, United StatesJob Description · Job DescriptionWorkway BancForce is a premier national staffing firm that places qualified job-seeking candidates across the nation in direct hire, temp-to-hire, and temporary positions across a variety of specialized fields. We pride ourselves in offering a can ...
-
Customer Service Representative
17 hours ago
Mosquito Joe Atlanta, United StatesCustomer Service Representative , Mosquito Joe · Mosquito Joe of North Atlanta is a fast-growing, locally owned business and we're looking for an Customer Service Representative to join our team. If you're an organized, motivated self-starter looking for a position that will off ...
-
Customer Service Representative
1 day ago
Grady Health Atlanta, United States Full time** Customer Service Representative / Pharmacy Support Services / Full-time / Day Shift** · **** · New **Grady Health System offers many career paths for experienced professionals. Whether you have many years of experience or are in the early stages on your career, you can find ...
-
Guest Services Representative
3 weeks ago
Bluegreen Vacations - Bluegreen Corporation Atlanta, United StatesThe Guest Service Representative at Lenox Square Mall will serve two primary functions at the guest service desk in Simon malls at 3393 Peachtree Road NE, Atlanta, GA First, they will serve as the primary greeter for the GSD, engaging with cus Representative, Guest Service, Custo ...
Member Service Representative SR - Atlanta, United States - Atlanta Postal Credit Union
Description
Job Description
Job DescriptionSeeking extensive bank or credit union branch experience to join our team You will act as a floater filling in where needed. Primarily support Metro-Atlanta branches. Will work an occasional Saturday on a rotational basis.
EXCELLENT benefits and FANTASITC team:
Title: Member Service Representative SR
Target hiring pay range: $ $22.00 per hour
Position Status – Full Time non-exempt (Hourly)
May Report to Branch Manager/Operations Manager
Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, "To help our members achieve financial success by providing exceptional products and service."
The Member Service Representative SR (MSRSR) proactively engages in providing quality-driven member services to existing and potential members of the Credit Union. This includes, but not limited to, engaging members in dialogue to ensure timely processing of payment and transfer services, open new accounts, ensuring that product recommendations are aligned with member needs, and build positive relationships with members and peers. Depending on their assignment, the MSRSR from time to time may perform all or a portion of the tasks listed herein but all incumbents are expected to be proficient in each task over time.
Essential Duties and Responsibilities: Other duties may be assigned.
Supervisory Responsibilities: No direct reports. If serving in a designated lead role, may manage day-to-day task through indirect reporting relationships or through a matrixed management approach and the ability to collaboratively interact with internal and external partners.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/pr ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
REQUIRED Education and/or Experience:
PREFFERED Education and/or Experience:
Physical Job Requirements:
Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 25 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.
Please note that an employment offer, and your continued employment, are contingent upon acceptable results of a background and credit check, as well as satisfactory proof of your right to work in the U.S.