sales associate - Annapolis, United States - Navy Exchange

Navy Exchange Annapolis, United States

2 weeks ago

Description

Job Summary:

As a sales associate you will be the face of our company
You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions.
You will be directly responsible for assisting customers and helping them recognize the need for our products and services.
Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational insightful and professional.
Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization

Duties and Responsibilities:

CUSTOMER SERVICEoProactively engage and make a connection with customers.oAsking questions and listening to customers' needs.oDirecting customers to merchandise informing them about upcoming events promotions mobile offers STAR cardoProvide premier customer service.oCooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.
ORGANIZATIONoMaintaining store appearance.
SALESoCross-selling products and knowing layout of the store.oMake suggestions to customer on latest trends and current promotions based on customers' individual needs.oUpselling products.oLearning product features, keeping up with the latest trends, leveraging company tools and technology to confidently provide the customer with product knowledge & specs.oUsing a Point-of-Sales system processing cash, exchanges, discounts, gift cards, credit cards, debit cards, cash handling including counting money and returning accurate amounts to customer.oCompleting various forms of paperwork reports and reconciliation
INVENTORYoBe the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed.oMay participate in periodic inventories
DEPENDABILITYoAdherence to assigned work schedule.oAccurate and complete follow through on work assignments
Other Duties as assignedQUALIFICATIONS
PRODUCT KNOWLEDGEoBasic knowledge of products & merchandise
EXPERIENCEoRetail experience preferred but not required
COMMUNICATION SKILLSoStrong interpersonal and communication skills.oAbility to read write and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.oAbility to effectively communicate with customers, peers, and management.oAbility to communicate on the telephone with proper etiquette.
MATHETMATICAL SKILLSoBasic math functions such as addition, subtraction, multiplication, and division.
REASONING ABILITYoAbility to multitask while being attentive to customers and remaining flexible to the needs of the business.oAbility to work as part of a team and take initiative independent of direct supervision.
PHYSICAL DEMANDS & WORK ENVIRONMENToThis position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours.oMay occasionally involve stooping, kneeling, crouching, and climbing ladders.oVision abilities include close vision, color vision, depth perception, and ability to adjust focus.oInvolves lifting at least 25 lbs. and up to 50lbs in some departments.oWork typically performed indoors but may be assigned outdoors depending upon location.
OTHER SKILLSoEnthusiastic, friendly, and energetic with a desire to provide outstanding service.
WORK HOURSAvailable to work a variety of hours which may include early mornings evenings weekends and holidaysNo experience required.

High school graduate or equivalent preferred.

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