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    Software Product Manager - Santa Barbara, United States - Waters | Wyatt Technology

    Waters | Wyatt Technology
    Waters | Wyatt Technology Santa Barbara, United States

    3 weeks ago

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    Description
    Software Product Manager

    Location:
    Santa Barbara, CA or remote from a home based office in the U.S.


    Duties and Responsibilities:
    Work closely

    with the Director of Product Management and the VP of Software to define

    software product strategies that will result in sustainable and profitable

    growth for software products

    Maintain

    software product and release roadmaps guided by input from customers and

    field sales representatives that is supported by detailed market analysis

    Ensure an Agile

    approach to software product management is undertaken and used with all

    stakeholders, i.e., an approach that embraces changing requirements,

    revisions to scope and timeline to be market responsive, and supporting

    software development teams with fine-grained stories that feed into the

    highest impact minimum viable product releases

    Visit high-value

    customers to generate a clear understanding of their challenges and needs

    Ensure strong

    "voice of the customer" and competitive considerations when

    developing requirements, epics, stories, and their acceptance criteria

    Inspire and

    influence colleagues to work across a matrix organization (Hardware

    R&D, Software R&D, Operations, Manufacturing, Service, Marketing,

    Sales)

    Support new

    instrument initiatives through the Wyatt Product Lifecycle (PLC) and

    become the Software PLC champion working with cross-functional R&D

    teams through all milestones

    Work with other

    product managers, customers, and field teams to gather software

    requirements and define use cases for new projects

    Test new

    products and collaborate closely with software and hardware test teams

    Work closely

    with software development teams to ensure a seamless transfer to other

    departments for new products prior to launch

    Work closely

    with product marketing team to ensure Wyatt product launches are best in

    class and result in growth targets being met over the lifecycle of the

    product

    Work closely

    with product management team to ensure product infancy issues are dealt

    with quickly and systematically with minimal impact to customers

    Work closely

    with the Customer Support and Service team to prioritize and resolve

    customer issues associated with software products

    Track metrics

    related to software products and customer satisfaction in conjunction with

    Customer Support and Service, to identify high priority issues that need

    to be resolved

    Identify issues

    affecting Wyatt software product line health along with potential risks

    that could impact Wyatt projects; provide recommendations to make

    measurable improvements

    Deliver

    sustainable software tools to customers and field sales teams that can be

    used to improve customer satisfaction, specifically related to product

    training


    Requirements:
    Bachelor's of Science Degree required. Master's or Ph.
    D. is preferred in analytical chemistry, biochemistry, biotechnology, or chemical engineering.


    Five (5) years in sales/marketing; Three (3) years in product management; Two (2) years in laboratory instrument sales support, or an equivalent combination of education and experience.

    Experience with Wyatt Technology or HPLC preferred.
    Software product development experience including user experience and agile product development skills preferred.
    Strong track record of delivering business results and demonstrated ability to mobilize and influence the organization.
    Global brand management and international experience preferred.
    Proven successful completion of full product launches and willingness to perform hands-on activities.

    Proven software product and project management leadership including a clear understanding of the various roles of functional support groups and their interrelation.

    Open and effective communication style, excellent public presentation skills, strong people skills, cross-organizational teamwork and the ability to interact with and influence the direction of key opinion leaders.

    Excellent writing skills with prior experience in producing marketing communications.
    Travel up to 25% of your time annually.

    #J-18808-Ljbffr

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