Service Insights Specialist - Geneva, United States - Northern Illinois Food

Northern Illinois Food
Northern Illinois Food
Verified Company
Geneva, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

  • We are a passionate, hardworking team deeply committed to solving hunger in Northern Illinois.
We are innovators and experts who strive for better and unabashedly embrace opportunities with excitement and optimism. We seek diverse perspectives and believe in the power of collaboration. We celebrate our wins, learn from our misses, laugh often and invest in each team member's potential so that together, we thrive.


Job Title Description:
Service Insights Specialist


Classification:
Exempt


Reports To:
Agency Training and Development Manager


Northern Illinois Food Bank's mission is to provide nutritious food and resources for our neighbors, with dignity, equity and convenience, through partnerships and innovation.

Working collaboratively with a community of donors, volunteers and community organizations, the Food Bank provides food across 13 northern Illinois counties each week.


Position Summary


Northern Illinois Food Bank is dedicated to building community awareness of hunger and supporting a network that provides nutritious food and resources for our neighbors with dignity and convenience through partnerships and innovation.

Staff is committed to embodying neighbor centric values in partnerships with our network in all activities.

The position provides partnership and guidance for our member agencies and regulatory compliance of the Food Bank programs This position provides technical and onsite support to agencies utilizing the Link2Feed neighbor intake software and/or other Service Insight software/data collection programs.

This person will assist with training, onboarding and administrative tasks associated with Service Insights.


Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assist the Agency Relations Data Specialist in the overall onboarding and ongoing support of member agencies utilizing Link2Feed client intake software
  • Support Training Specialist in conducting and attending monthly Link2Feed trainings; both virtual and inperson
  • Support agency members by conducting site visits to prepare agencies for Link2Feed implementation and attend initial "go live" visit
  • Assist with Link2Feed onboarding administrative tasks including collection and storage of L2F Agency Agreements and L2F User Agreements
  • Create and update agency user accounts within Link2Feed
  • Conduct annual L2F User Agreement Audit
  • Provide technical support to Link2Feed users in a friendly, timely manner.
  • Manage and resolve data inconsistencies within Link2Feed including duplicates, typos, errors in visit records, etc.
  • Provide monthly and quarterly reports using Service Insights data for internal and external stakeholders
  • Provide additional reports as needed
  • Assist in collection and organization of service insights data collected in systems outside of Link2Feed
  • Assist with general agency and neighbor data analysis
  • Track Link2Feed equipment and internet support provided to member agencies
  • Provide support to neighbors needing assistance with Link2Feed CNCT registration/account management
  • Provide regular feedback to the appropriate agency team members on successes and learnings from member agencies

Other Duties


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.


Required Education, Skills, and Experience

  • Four year degree in related area or equivalent experience
  • Demonstrated experience in training, adult education, business/communications or technology
  • Experience working with volumes of data in spreadsheets or in a database
  • Ability to review, understand and interpret data
  • Excellent interpersonal and networking skills
  • Excellent written and oral communication skills
  • Experience with digital records retention and data management
  • Ability to work with multicultural, multigenerational, remote teams
  • Strong customer focus
  • Proficient in Excel, Outlook, Word and Google Suite
  • Reliable transportation and ability to travel throughout Northern Illinois Food Bank's 13 county service area

Supervisory Responsibility
This positions does not have supervisory responsibilities.


Work Environment
This job operates in a professional office environment. Opportunity to work remotely is possible.

This role routinely uses standard office equipment such as computers, printers, copiers, mobile equipment, such as Wi-Fi or hotspots and virtual meeting tools such as Zoom or Skype.

Driving to remote locations will be required with own vehicle.


Physical Demands

Position Type and Expected Hours of Work
This is a full-time position of 40 hours per week. Food Bank hours are Monday through Friday, 8:00 a.m. to 5 p.m., due to diverse agency hours of operation this position w
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