Apartment Leasing Consultant - Lakeland, United States - Carlton Arms of South Lakeland

Description

LEASING CONSULTANT JOB DESCRIPTION

Reports to:
Executive Director


FLSA Status:
Full-Time, Non-Exempt


POSITION OVERVIEW

The primary responsibility of the Leasing Consultant position is to lease apartments to prospective residents by effectively demonstrating value in the features and amenities of the community and specific floor plan styles.

In this role, the individual should maintain a positive rapport with future residents and provide a high level of detailed follow-up with prospects.

The associate should display a proactive, positive attitude and be willing to assist in all aspects of leasing, marketing, and customer service.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Becomes an expert on the features and amenities of the community as well as specific floor plan styles. Comprehends how these compare to local market competitors and displays sound and equitable information to all prospects throughout the rental process.
• Conducts timely followup on leads for new leasing opportunities and overcomes prospect objections.
• Presents the community, model apartments, and amenities to prospective residents in a professional and knowledgeable manner throughout the tour process.
• Displays excellent customer service by assisting residents in a courteous and efficient manner; playing a vital role in ensuring overall resident satisfaction and retention.
• Monitors and maintains future resident list applicants and notifies applicants of future availability in a timely fashion.
• Promptly notes changes in availability of apartments and expeditiously processes applicants from the future resident list to fill vacant apartments.
• Evaluates applicant qualification documents and prepares lease documents for approval and execution by Leasing Manger and/or Executive Director.
• Calculates rent prorations, security deposits, and other movein costs as well as effectively communicates ongoing rental charges to future or current residents.
• Exhibits proficiency in understanding tenant/landlord regulations along with lease documents. Further demonstrates knowledge of lease guidelines and rules when communicating to future and current residents.
• Ensures the leasing office, models, vacant apartments and common areas are in proper tour condition and personally inspects areas before tours or movein, reporting deficiencies to Leasing Manager and/or Executive Director.
• Interacts amicably with prospects, applicants, and residents with a "serviceminded" attitude and addresses any needs and concerns regarding the leasing process and resident services.
• Uses discretion and maintains confidentiality of coworkers, management, owners, past and current residents, and vendors.
• Adheres to established regulations related to the Fair Housing Act.
• Maintains consistent and timely attendance, sets an example for their coworkers in punctuality.
• Performs other jobrelated duties as assigned.

KNOWLEDGE, SKILL AND ABILITIES

• Bilingual preferred (English/Spanish)
• Word/Excel/General computer skills are required
• Real Page/OneSite experience preferred
• MAC computer experience preferred
• Ability to work a flexible schedule, including weekends; Monday through Sunday, 9am 6pm
• Ability to resolve resident concerns while maintaining a friendly and professional demeanor
• Ability to write and communicate professionally
• Ability to demonstrate teamwork by assisting coworkers
• Ability to communicate professionally and adapt interpersonal skills to a variety of audiences
• Must have a valid Driver's License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully preform the essential job functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is continually required to:

• Stand, walk, sit, use hands and fingers to handle, feel or grip, and reach with hands and arms while performing standard office duties.
• Frequently required to climb stairs, walk, talk, hear, and drive a golf cart while touring prospects throughout the community.
• Occasionally lift and/or move up to 40 lbs.
• Frequently use common office equipment, telephone, computer, keyboard, mouse, twoway radio, and variety of different keys.

POSITION SPECIFICS & BENEFITS

• Fulltime position
• 96 hours PTO accrued each year for first two years of service
• 136 hours of PTO each year after two years and above
• 176 hours of PTO accrued each year after 7 years of service
• Health/Dental/Vision/Life Insurance available after 30day waiting period
• 401k with 3% Employer Contribution
• Good background required
• 90day probationary period

DISCLAIMER
The Company is an Equal Opportunity Employers. In compliance with the Americans with Disabilities Act, Mahaffey Apartment Company will provide reasonable accommodations to qualifie