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audio/visual technologist 1 - Augusta, GA , USA, United States - Augusta University
Description
About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state.
More than 9,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences.
Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today.
Our mission and values make Augusta University an institution like no other. We are part of the University System of Georgia.Location
Augusta University -Nathan Deal Campus for Innovation
1 Eleventh Street
Augusta, GA 30901
College/Department Information
The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care.
This position works under broad supervision from the Director, of IT in the Georgia Cyber Innovation and Training Center, within the standards and guidelines of department and Information Technology Services, and a dotted line supervision from the Manager, School of Science & Cyber.
The AV Technologist 1 will set up and operate variety of instructional technologies, video conferencing, and AV equipment collaborating with faculty and staff with an emphasis on excellent customer service; will provide clear, concise and diplomatic communication to resolve issues on all aspects of rich media presentations; and will work as an integral part of the instructional support team to support collaborative learning and presentations for a wide range of pedagogical and special event activities.
ResponsibilitiesThe duties include but are not limited to:
ASSISTANCE AND TECHNICAL SUPPORT:
Sets up, tests, and facilitates use of audio/visual systems, distance learning systems, lecture capture systems, teleconferencing systems, computers, software, and related technology to support classroom teaching, meetings, and special events; Provides assistance and technical support to presenters to ensure successful presentations and use of audio/visual systems.
AUDIO/VISUAL EQUIPMENT INSPECTIONS:
Conducts periodic inspections of audio/visual equipment and classroom technologies to proactively identify potential issues and minimize risks to the client's effective us e of audio/visual systems, distance learning systems, teleconferencing systems, and related technologies.
INSTRUCTION AND SPECIAL EVENTS:
Monitors and supports live delivery of instruction and special events utilizing teleconferencing, live-streaming, and distance learning technologies.
DIAGNOSE AND RESOLVE:
Diagnoses and resolves hardware and software issues.
HELP DESK RESPONSIBILITIES:
Manages and updates assigned Help Desk tickets (incidents) in Remedy, finding resolution and closing.
OTHER/
ADDITIONAL DUTIES:
Performs other duties as needed/assigned.
Required Qualifications
Bachelor's degree from an accredited college or university OR Associate's degree from an accredited college or university and one year related experience OR High School diploma, GED or equivalent from a State or Federal accredited organization and three years related experience; Valid state drivers license required to operate AU vehicles.
Bachelor's degree from an accredited college or university in IT, computer repair, electronics, audio-visual, engineering or related area.
InfoComm-Recognized AV Technologist Certificate OR Bachelor's degree from an accredited college or university in Computer Science and one year related field experience.
A+ Certification. Working knowledge of problem tracking software. Understanding of Tier level support organizations. Knowledge of the campus/hospital network infrastructure.Knowledge, Skills, & Abilities
ABILITIES
Ability to read and understand technical manuals, documentation and schematics.
Ability to conduct research into hardware and software troubleshooting.
Ability to prioritize and execute tasks in a high-pressure environment
Experience in working in a team-orientated, collaborative environment
Ability to work on call and after normal business hours as required
'Must be able to drive a university vehicle in operation of duties
Experience with Windows and Macintosh hardware & software
Ability to read and understand technical documentation and conduct research
Ability to work under pressure calmly
Maintain confidentiality
KNOWLEDGE
Knowledge of and experience troubleshooting, video/audio conferencing, presentation & sound systems and related AV hardware found I classrooms, conference rooms and event settings
SKILLS
Effective interpersonal, relationship building, written and verbal skills
Strong customer service orientation
Self-motivated and directed
'Keen attention to detail
Shift/Salary/Benefits
Shift:
Days; Monday-Friday
Pay Grade: 11
Salary:
Minimum $15.00/hour - Midpoint $16.48/hour
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period:
Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program.
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
The Human Resources Division will request a recent driver's history report from the selected candidate.
This report must come from the Department of Motor Vehicles and the fee will be paid for by the candidate.
This report will be required prior to an offer being extended by Human Resources and must be from the state(s) in which the candidate has lived in for the past three years.
.Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees.
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
Consider applying with us today
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
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