Dmetechnician - Austin, Tx - StateServ Medical LLC

StateServ Medical LLC

Verified Company

Austin, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

StateServ-HospiceLink provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction.

With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results.

We serve over 100,000 patients every day spanning all 50 states_

Essential Functions

Note:

The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties.

Incumbents may perform all or most of the primary accountabilities listed below.

Specific tasks, responsibilities or competencies may be documented in the incumbent's performance objectives as outlined by the incumbent's immediate supervisor or manager.

With general supervision, receives a daily route and assignments and prepares the truck for delivery by scanning and pulling stock. (e.g., wheelchairs, hospital beds, bathroom aids, medical supplies, etc.), staging equipment for delivery based on the order of the route, and loading equipment on the truck following safety standards and standard operating procedures.
Participates with supervisor/manager to conduct a daily assessment and verification (Pre-Trip Inspection) of the truck, equipment and supplies and confirm basic safety operations (e.g., lights, brakes, mileage, vehicle appearance, etc.). Reports any damage and malfunctioning equipment immediately to manager.
Follows the daily route to accomplish timely delivery of requested hospice equipment. This may include calling ahead to notify patients or care-givers of estimated delivery times. Unloads and sets up authorized equipment to the point it is fully functional and meets customer expectations. In a courteous and respectful manner, reviews basic equipment operation and instructs patients and/or caregivers on the proper use and care of equipment. Confirms delivery and set up via signature.
Performs safety assessments of patient environments following the standard safety assessment checklist. Confirms the condition of the environment via the patients' or caregivers' signature and submits the paperwork as appropriate to remain in compliance with the Department of Health.
Follows the daily route to accomplish timely pick up and/or exchange of durable medical equipment, using Company scanning systems to track equipment. Breaks down; loads and segregates returning and outgoing equipment and supplies onto the truck following established safety procedures. This includes but is not limited to identifying hazmat symbols, wearing protective safety gear and red-bagging and handling contaminated equipment in a safe manner. Confirms pick up via a caregiver signature.
Maintains continuous communication via smart phone with the Customer Service and/or Dispatch team to relay a change in an order status or non-compliance with prescribed orders, position in routes, re-routing, stock availability and confirm delivery and pick up of equipment. This includes but is not limited to communicating availability of rolling stock, and location information. Additionally, escalates issues or potential issues to the customer service team as appropriate.
On a daily basis, completes and maintains the driver log, the vehicle check-out, the vehicle inspection and the oxygen manifest to ensure compliance with the Department of Transportation.
Responds to emergency calls and new patient orders to deliver equipment as needed during regular business hours and during on-call rotation as defined by respective leadership.
Upon completion of routes, unloads returned equipment following safety and handling procedures. Checks in using Company scanning systems and confirms equipment with warehouse personnel for proper sanitization and cleaning. Submits completed driver paperwork and logs as required.
Stocks delivery trucks with rolling stock to ensure "ready" condition for the next delivery.
Follows the safety program and adheres to Occupational Safety and Health Administration (OSHA) guidelines to reduce work-related injuries.

Marginal or Additional Functions

Following standard operating procedures and safety procedures, assists with warehouse functions to include cleaning and sanitizing equipment, following standard operating procedures for safe handling and decontamination.
On occasion, assists the warehouse by receiving and confirming new equipment, which includes barcoding and scanning equipment following standard operating procedures.
Participates in on-going staff meetings, training activities and continuing education to maintain relevant understanding and knowledge of equipment, new procedures and processes.
Performs other duties as assigned or apparent.

**Supervisory and Managerial Respon