- 2+ years of experience minimumin hardware troubleshooting is required
- Prior experience as a field technician is required
- Ability to do minor construction type work such has drilling holes and mounting brackets is required
- Prior experience with running and terminating network cabling is required.
- Flexibility to work after hours and weekends as required (including potential travel outside your coverage area, which could include multi-night stay)
- Ability to utilize DOS commands for software reimages and understanding of PC BIOS configurations.
- Understanding of AC power and the effects of a properly grounded AC circuity.
- Focus on customer service and quality performance
- Eager to learn and make a difference for their customers and develop relationships.
- Ability to apply critical thinking and customer service mindset to make quick decisions independently.
- Self-motivated individuals that have the discipline to work on their own with minimal follow up.
- Ability to listen and communicate with the customer and Help Desk regarding the dispatched service call.
- Experience with inventory management.
- Ability to train store management and employees on PAR products.
- Be the face of PAR service excellence for our customers and deliver a WOW experience at each visit.
- Provide quality support, responsiveness, and customer care.
- Respond to customer calls in accordance with an established Service Level Agreement (SLA).
- Possess a customer-centric attitude while maintaining a high customer service satisfaction rating.
- Troubleshoot, diagnose, and repair units and networks at the customer site.
- Identify, analyze, and repair hardware, software and network failures.
- Provide hardware, software and network installation services.
- Provide on–call emergency service when needed.
- Provide general customer service on the phone and in person.
- Provide ongoing training to customers regarding POS operations and programming.
- Educate customers on preventative maintenance best practices.
- Manage company inventory of parts required to maintain customer equipment, as well as a company vehicle.
- Works with all internal PAR departments to facilitate resolution on customer concerns.
- Clean driver's license required.
- Ability to climb and work with ladders and ability to lift 50lbs.
- Ability to differentiate colors as part of troubleshooting and adherence to cabling standards.
-
Field Technician
2 weeks ago
CityParking Inc. Richmond, United States**Field Technician (Parking Systems)** · **_ Start Date: ASAP_** · **_ Benefits: Paid Time Off, Mileage Reimbursement_** · **Who We Are** · Founded in 2004, CityParking Inc. is a parking operator based in downtown Richmond, Virginia. We provide monthly and transient parking for c ...
-
Field Technician
1 day ago
MasTec Utility Services Richmond, United StatesOverview: · **MasTec Utility Services** delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction fo ...
-
Field Service Technician
3 weeks ago
Americas Technician Services Richmond, United StatesCurrently seeking out eligible technicians to perform in the field. Pay starts at $17-$50/HR depending on previous experience and we are open to either hiring for contract work, part-time work, or full-time work · *If you are a DATA CENTER TECHNICIAN then please note that we curr ...
-
Environmental Field Technician
2 weeks ago
TRC Companies, Inc. Richmond, United StatesOverview: · TRC is a global consulting firm providing environmentally advanced and technology-powered solutions for the oil and gas, power and infrastructure industries. TRC has over 7,000 employees in over 150 offices globally, including Canada, China and the UK. · TRC is curren ...
-
Field Service Technician
3 weeks ago
Club Car LLC Richmond, United StatesJob Summary · As a Club Car Field Service Technician, each day will bring new opportunities, but you will always be involved in maintaining, troubleshooting, and repairing golf cars and utility vehicles in different environments and under varying conditions. These mechanical and ...
-
Field Service Technician
2 days ago
Vivint Smart Home Richmond, United States**Who we are**: · - Welcome to the intersection of energy and home services. At NRG, we're driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve._ · **We are adding to our Field ...
-
Field Service Technician
1 week ago
Crown Equipment Corporation Richmond, United States**Company Description**: · Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient ...
-
Heavy Equipment Field Technician
2 weeks ago
BEJAC CORPORATION Richmond, United StatesHeavy construction equipment dealer in Richmond, California seeking experienced heavy equipment diesel mechanics for field service. We are a small family-owned, non-union company with a big-company compensation and benefits package We have locations throughout California, Nevada, ...
-
Construction Field Technician- Richmond Va
2 weeks ago
Environmental Quality Resources Richmond, United States1. To perform the physical tasks required to complete a project. · 2. To learn and preform all tasks required to complete a project at a high level of competence. · 3. Establishes and performs the skills required to assist Layout Foreperson and assigned Operator, Engineers, Super ...
-
Matrix Cable LLC Richmond, United States**Looking for people in the Richmond/Chesterfield and surrounding areas for a great job opportunity...** · **PLEASE DO NOT APPLY IF YOU DO NOT HAVE CABLE COMPANY EXPERIENCE. YOU MUST HAVE EXPERIENCE WORKING FOR A CABLE COMPANY LIKE COMCAST, COX, CHARTER OR SATELLITE.** · **ANYONE ...
-
Field Technician
1 day ago
WORRKS RICHMOND, United StatesWorrks, a subsidiary of Hourigan, is the go-to self-perform firm when it comes to managing complex projects and delivering them to the highest standards. Our portfolio is filled with many success stories, but we're most proud of the strong relationships we have built and continue ...
-
Field Technician
4 hours ago
MasTec Utility Services Richmond, United StatesOverview: · MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for g ...
-
Field Technician
1 week ago
Pro-Pipe,Inc Richmond, United StatesJob Description · Job DescriptionPro-Pipe East, formerly PipeVision LLC, was founded in 2010 to fulfill the need for technologically advanced pipe inspection services provided by a professional services firm committed to reliable, detail-oriented customer service. Whether locatin ...
-
Field Service Technician
5 days ago
Seibold Security Richmond, United StatesJob Description · Job DescriptionSeibold Security, a Rochester, NY based company that specializes in designing and implementing tailored security systems for museums, universities and commercial clients, is seeking a Field Service Technician in the Washington DC region. · Positio ...
-
Survey Field Technician
1 week ago
IMEG Corp Richmond, United StatesAre you Ready to Engineer Your Career? At IMEG, one of the largest design consulting firms in the U.S., we strive to provide exciting and rewarding career opportunities to our team members. We work hard and are passionate about what we do but also love to have fun along the way. ...
-
Field Service Technician
3 weeks ago
OPEX Corporation Richmond, United StatesJob Description · Job DescriptionField Service Technician - WA · For over 40 years, OPEX Corporation has received global recognition as a leader in the design, manufacture, and service of business process automation equipment. With their recent expansion into the Warehouse Automa ...
-
Environmental Field Technician
6 days ago
TRC Companies Richmond, United StatesOverview: · TRC is a global consulting firm providing environmentally advanced and technology-powered solutions for the oil and gas, power and infrastructure industries. TRC has over 7,000 employees in over 150 offices globally, including Canada, China and the UK. · TRC is curr ...
-
Field Service Technician
1 week ago
Path Engineering Richmond, United StatesJob Description · Job DescriptionRoleAs a Field Service Technician (also known as Commercial Laundry Equipment Technician, On-Site Repair Specialist), you will specialize in troubleshooting and repairing commercial laundry equipment at various business environments. Your duties w ...
-
Field Service Technician
1 week ago
Path Engineering Richmond, United StatesPath Engineering - JobID: [Maintenance Mechanic] As a Field Service Technician at Path Engineering, you'll: Troubleshoot and repair complex electrical and mechanical systems, utilizing advanced diagnostic tools and techniques; Install, calibrate, and maintain specialized equipmen ...
-
Environmental Field Technician
1 week ago
TRC Companies Richmond, United StatesAbout Us · Groundbreaker. Game changer. Pioneer. · TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to ...
Field Technician - Richmond, United States - PAR
Description
Job Description
Job DescriptionHi there We're PAR and our purpose is:
To deliver solutions that connect people to the restaurants, meals and moments they love.
We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team
PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.
Our mission is to build the number one restaurant technology company in the world and we're off to great start.
We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet
PAR is looking for a Customer Experience Technician (AKA Field Technician) to join our growing team Our Customer Experience Technicians are the face of our company to our restaurant customers, responsible for completing service requests at customer locations. The Customer Experience Technician is passionate about delivering exceptional customer service and knows that fixing the issues is only part of the great service experience. These team members go above and beyond every day to ensure their customers believe that PAR is the best decision they make as business owners and restaurant operators. Customer issues can include troubleshooting hardware, software, and network issues; replacing hardware devices; performing preventative maintenance for the site; and general product support.
Location:
Richmond, Virginia
Pay rate:
The hourly rate for this position is $23 - $28.85 USD per hour commensurate with work location, experience, skills, certifications, education, and prior accomplishments. The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.
What You Bring to the Table:
What You'll Do:
Role Requirements
PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact If you'd like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.