Cac Card Operator - Charlottesville, United States - Management Support Technology, Inc. (MSTI)

Description

Overview:

Duties and Responsibilities:

• Perform all functions required to issue ID cards and CAC issuancerelated tasks to include researching/reviewing source documents, verifying eligibility, and discussing entitlements.
• ID issuance through verification of the recipient's eligibility shall be performed with a 100 percent degree of accuracy.
• Manage the accountability and control the issuance of military ID cards and CAC for Active component military, National Guard and Reserve Members, military retirees, family members/dependents and other eligible recipients.
• Research and reconcile DEERS information based on inquiries. Updates DEERS/RAPIDS within one hour of approval and responds to inquiries not later than one business day following the inquiry. Followup and resolve discrepancies not later than two business days following notification.
• Understand and interpret Department of Defense Instructions (DoDI and DoDI Volumes 1 thru 3.

General Requirements

• H.S. Diploma, required, Bachelor's Degree, preferred.
• 1 years previous CAC Operator experience, preferred.
• Must be a U.S. Citizen and have a favorable National Agency Check with Inquires (NACI).
• Personnel must speak, read, and comprehend English to the extent that they can read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.
• Must undergo a preemployment criminal background check, and favorable FBI fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.
• Must become certified as a Verifying Official.
• Must successfully complete Site Security Manager (SSM)/Alternate Site Security Manager (ASSM) training, and serve in that capacity.
• Proficient with Microsoft Office.
• Excellent customer service skills are required.

MSTI is a Service-Disabled Veteran-Owned Small Business located in Fairfax, Virginia. Our ISO-based Service Delivery processes enables us to deliver consistently optimal services and solutions to Federal and Department of Defense customers nationwide. Over the past 30 years we have established a track record of superior performance in serving the needs of our customers and within budget.


Our mission is to increase the client's productivity by providing effective and efficient services in Information Technology Solutions and Management Solutions with the highest quality and at the best value to our customers.


Our vision is to be recognized as a provider of quality services and professional excellence, and to exceed our customer expectations.

To obtain the
MSTI Vision we recognize our employees as our first customers and treat them as such.

We strive to create an environment where our employees enjoy working together and through teamwork, we share our expertise to bring the best of MSTI to our clients.

In turn, our employees deliver the highest quality of service to the client and we share in the value we create through equity ownership and profit participation.

• Management Support Technology, Inc. is an Equal Opportunity Employer/Veteran/Disabled_

Job Types:
Full-time, Part-time, Contract


Pay:
$ $21.00 per hour


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Onthejob training
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Rotating shift
• Weekends as needed

Education:

• High school or equivalent (required)

Experience:

• Customer service: 3 years (required)
• DEERS & RAPIDS database: 1 year (preferred)

Shift availability:

• Day Shift (required)
• Night Shift (required)

Ability to Commute:

• Charlottesville, VA (required)

Work Location:
In person