Jobs
>
Cleveland

    Technical Account Representative - Cleveland, United States - Hunter International Recruiting

    Hunter International Recruiting
    Hunter International Recruiting Cleveland, United States

    1 week ago

    Default job background
    Description

    Technical Account Representative will work closely with sales leaders to maintain and extend existing accounts (customers), develop new accounts, and provide technical support and guidance when needed. They will serve a key role in account management, transactional customer relationship management, and the technical capability of product offerings.

    Technical Account Representative Responsibilities:

    • Technical Account Representative will play a crucial role in driving sales, building and maintaining customer relationships, and providing technical expertise to support the sales process. These responsibilities will include, but are not limited to:
    • Account Management:
    • Responsible for managing key customer accounts. This includes understanding customer needs, identifying opportunities for upselling or cross-selling, and ensuring customer satisfaction.
    • Develop long-term relationships with clients by managing their needs and identifying which products they might benefit from.
    • Using historic sales and market information to identify new and enhance existing business opportunities.
    • Maintain frequent contact with customers to understand their needs and communicate those needs to the organization.
    • Transactional Customer Relationship Management:
    • Provide top-notch customer service and education regarding the company's product offerings. They highlight the benefits and advantages of the products to grow sales and ensure customer satisfaction.
    • Use consultative selling techniques and industry expertise to guide customers through the sales process
    • Advocate for the customer with internal constituents to facilitate exceptional customer experiences.
    • Depending on business needs, may be required to make outbound calls to current or former customers for the purpose of developing and advancing the business relationship.
    • Perform administrative and support duties such as accurate completion of customer correspondence and quotations requests in order to promote the best possible level of service.
    • Technical Capability of Product Offerings:
    • Developing and leveraging product expertise to facilitate strong customer relationships.
    • Using a deep understanding of the technical aspects of the products offered by the company, explain how the products work, their unique selling points, and how they will benefit the customer.
    • Work with product development teams to provide feedback on how products are being used by customers and what improvements could be made.
    • Provide technical solutions, support, and training to customers, ensuring they have a clear understanding of the product's capabilities
    • Collaboration:
    • Work closely with the sales team, including sales managers and representatives, to evaluate and respond to customer inquiries, bids, and requests for proposals.
    • Collaborate with cross-functional teams, such as product development and technical support, to ensure customer requirements are met and to drive sales and customer satisfaction
    • Working with other business services support groups to create an exceptional customer experience, including IT, marketing, scheduling, production, shipping, inventory, and finance.
    • Managing the sales cycle in coordination with the sales representative/sales leader.
    • Coaching and supporting junior members of the Customer Operations team, including providing transactional feedback when necessary.
    • Work with members internally on market focus and strategies, pricing recommendations, and staying updated on both competitor and industry trends
    • After-Sales Support:
    • Once a sale has been made, they will provide technical help and support to the client as needed.
    • May assist with product training and address any technical issues or questions that arise. This ongoing support helps to build customer trust and loyalty
    • Providing professional after-sales support to enhance the customer experience.
    • Responding to complaints and resolving issues quickly and completely to ensure maximum customer satisfaction and the preservation of the company's reputation.
    • Participating in negotiations and maintaining records of sales and customer-specific data.

    Technical Account Representative Requirements:

    • A completed associate's or bachelor's degree in business or a related discipline is required
    • 3-5+ years of customer service experience working in a technical environment or with a technical sales/support background.
    • Experience in a manufacturing environment is a plus.
    • Experience working with ERP and CRM systems (NetSuite and Salesforce experience is a plus).
    • Working knowledge of shipping methods and terms.
    • Proficiency with Microsoft Office Products.
    • Ability to work with energy, assertiveness, and professionalism.
    • Excellent oral and written communication skills.

    Competencies:

    • Customer focus
    • Flexibility
    • Independent decision-making
    • Ability to work successfully with cross-functional team members
    • Proven experience as an Account Executive, or in other sales/customer service role
    • Knowledge of market research, sales, and negotiating principles
    • Outstanding knowledge of MS Office; knowledge of CRM software (eg. Salesforce) is a plus
    • Strong and proven ability to build relationships
    • Organizational and time-management skills
    • Business acumen
    • Enthusiasm and passion
  • The Assurance Group

    Accounting Representative

    4 days ago

    The Assurance Group Lyndhurst, United States

    **Accounting Representative** · **Temp to Hire** · Our customer, a Transportation and Logistics Leader, has an immediate need for an Accounting Representative. This position is a key contributor to the financial team, focusing on executing accounts receivable and payable tasks. I ...

  • Kaufman Container

    Accounts Representative

    5 days ago

    Kaufman Container Cleveland, United States

    Job Description · Job DescriptionAccounts Representative · Reports to Sales Manager · Job Description · Maintain and develop relationships with current and new customers/prospects. Grow and maintain existing business opportunities. Seek new opportunities within and outside curre ...

  • Ryan King - State Farm Agent

    Account Representative

    5 hours ago

    Ryan King - State Farm Agent Cleveland, United States

    Job Description · Job DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only Sta ...

  • Daven Primm - State Farm Agent

    Insurance Account Representative

    5 days ago

    Daven Primm - State Farm Agent Cleveland, United States

    Job Description · Job DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping ou ...

  • Quadax, Inc.

    EDI Account Representative

    4 hours ago

    Quadax, Inc. Cleveland, United States

    Job Description · Job DescriptionCompany Description · With deep industry expertise and technology delivered through person-to-person contact, only Quadax gives RCS professionals the freedom to consistently add value to their company. · Job Description · The Account Representativ ...

  • Joseph Roeder - State Farm Agent

    Insurance Account Representative

    5 days ago

    Joseph Roeder - State Farm Agent Cleveland, United States

    Job Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative. We seek an energetic professional interested in helping our business grow through valu ...

  • The Sherwin-Williams Company

    National Account Representative

    4 days ago

    The Sherwin-Williams Company Cleveland, United States

    This position is responsible for driving sales and support in the Industrial National Accounts channel. Additionally, this position has direct Account management responsibility for National Accounts at a branch and district level within designated geographical territory. Position ...

  • Cleveland-Cliffs Inc

    Associate Customer Account Representative

    1 week ago

    Cleveland-Cliffs Inc Cleveland, United States

    Cleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative. The Associate Customer Account Representative position provides support and assistance to a specific customer group by investigating and answering c Associate, Representative, Cu ...

  • Total Quality Logistics

    Account Representative Entry Level

    4 days ago

    Total Quality Logistics Cleveland, United States

    About the role: · As an Account Representative for TQL, you will be responsible for supporting and working with an established Sales Team to drive revenue. You will start your career in an accelerated training program to learn the industry and TQL's culture. Once training is com ...

  • Staff My Agency

    Licensed Insurance Account Representative

    4 hours ago

    Staff My Agency Cleveland, United States

    Anita Tyler - State Farm Agency, located in Cleveland Heights, OH has an immediate opening for a licensed Insurance Account Manager. Insurance experience is preferred. · We seek an energetic professional interested in helping our business grow through value-based conversations a ...

  • Lindsay Perrico - State Farm Agent

    Account Representative

    5 days ago

    Lindsay Perrico - State Farm Agent Lakewood, United States

    Job Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our busin ...

  • Fortress Building Products

    Retail Account Sales Representative- Northeast

    2 days ago

    Fortress Building Products Cleveland, United States

    ** Retail Account Sales Representative- Northeast** · Job Title Retail Account Sales Representative- Northeast Job ID Location Cleveland, OH Other Location Pennsylvania Description · **Retail Sales Representative Northeast** · **Job Title:** Retail Sales Representative Northea ...

  • Lindsay Perrico - State Farm Agent

    Insurance Account Representative

    5 days ago

    Lindsay Perrico - State Farm Agent Lakewood, United States

    Job Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping ...

  • Bam Childress - State Farm Agent

    Account Representative

    5 hours ago

    Bam Childress - State Farm Agent Bedford, United States

    Job Description · Job DescriptionBenefits:Competitive salary · Paid time off · Training & development · ROLE DESCRIPTION: · As a Account Representative - State Farm Agent Team Member with Bam Childress - State Farm Agent, you will generate the kind of exceptional client experienc ...

  • James Moyer - State Farm Agency Intern

    Account Representative

    2 days ago

    James Moyer - State Farm Agency Intern Westlake, United States

    Job Description · Job DescriptionBenefits:Competitive salary · Health insurance · Paid time off · AGENCY DESCRIPTION: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contract ...

  • Adam Bialosky - State Farm Agent

    Account Representative

    5 hours ago

    Adam Bialosky - State Farm Agent Brecksville, United States

    Job Description · Job DescriptionBenefits:Paid time off · ROLE DESCRIPTION: · Adam Bialosky - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Representativ ...

  • Jerod Scheetz - State Farm Agency Intern

    Account Representative

    5 days ago

    Jerod Scheetz - State Farm Agency Intern Strongsville, United States

    Job Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Opportunity for advancement · Paid time off · Training & development · INTERNAGENCY DESCRIPTION: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answ ...

  • Jason Springer - State Farm Agency Intern

    Account Representative

    5 days ago

    Jason Springer - State Farm Agency Intern Richfield, United States

    Job Description · Job DescriptionBenefits:Bonus based on performance · Flexible schedule · Free food & snacks · Health insurance · Opportunity for advancement · Paid time off · Training & development · INTERNAGENCY DESCRIPTION: · Are you outgoing and customer-focused? Do you enj ...

  • Kevin Kilfoyle - State Farm Agent

    Account Representative

    5 hours ago

    Kevin Kilfoyle - State Farm Agent Painesville, United States

    Job Description · Job DescriptionROLE DESCRIPTION: · Kevin Kilfoyle - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting customer relationships. As our Account Representative - State Farm Agent T ...

  • Joseph Merk - State Farm Agent

    Account Representative

    5 days ago

    Joseph Merk - State Farm Agent Elyria, United States

    Job Description · Job DescriptionPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of account representative. We seek an energetic professional interested in helping our business grow through value-based co ...