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    Patient Business Services Supervisor - Honolulu, United States - Navient

    Navient
    Navient Honolulu, United States

    3 weeks ago

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    Description

    About Xtend Healthcare
    Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at

    THIS POSITION MUST BE LOCATED ONSITE IN KONA, HAWAII.

    Xtend Healthcare is looking for a Supervisor, Patient Business Services. This position will be responsible for leading a team of professionals that provide business office functions for the hospital and its clinics.

    Areas of responsibility include:

    • Overseeing Patient Access and Registration
    • Overseeing Scheduling
    • Overseeing cash posting, cashiering, reconciliation management of the business office
    • Overseeing financial counseling, charity care, self-pay monitoring, collection agency management/referrals
    • Overseeing customer call center for patients' inquiries, payments, and general assistance
    • Overseeing correspondence (mail) management (scanning)
    • Performs special projects for Leadership and/or the Client

    JOB SUMMARY:

    Project Work:

    • Assigning and managing workflow.
    • Reviews staff audit reports and summaries to ensure accuracy.
    • Acts as a back up to staff for clients as needed.

    Personnel Management:

    • Staffing, orientation, and training.
    • Leading staff on completion of daily work tasks.
    • Evaluating performance and carrying out improvement activities.
    • Holds team meetings and attends all departmental management meetings.
    • Manages team members to Xtend policies and procedures.

    Customer Service:

    • Client liaison to communicate account inquiries, escalated matters, tends and industry news.
    • Manages patient satisfaction regarding patient registration process.
    • Assures accuracy and patient satisfaction for scheduling.

    Analysis/Reporting:

    • Identifies trends and reports to Project Leaders.
    • Identifies educational webinars/documentation for staff.
    • Identifies staff who do not meet productivity standards weekly.
    • Using reporting to identify gaps and making continuous improvements.

    Miscellaneous Tasks:

    • Completion of staff productivity and scoring where applicable.
    • Completion/Approval of Workday time-keeping reports daily and bi-weekly.
    • Completion of random reports/tasks needed by Project Manager/Director/AVP

    MINMIMUM REQUIREMENTS:

    • High school diploma
    • Previous Management experience minimum of one year (additional equivalent education above the required minimum may substitute for the required level of experience)
    • Working Excel and Microsoft Office products knowledge

    PREFERRED QUALIFICATIONS:

    • An understanding of healthcare billing practices and compliant claims preparation for both governmental and commercial payers.
    • Experience with banking, reconciliation, accounting, and general business office operations a plus.
    • Revenue Cycle Certifications: The following are recognized professional certifications: Certified Professional Account Representative (CPAR), Certified Revenue Cycle Representative (CRCR) or Certified Professional Biller (CPB).
    • Strong written and verbal communication skills
    • Detail oriented and strong organizational skills
    • Business writing skills
    • Ability to manage confidential and sensitive information
    • Strong planning, problem-solving and analytical skills
    • Proficient in MS Office (Excel, Word, Power Point, Outlook, etc.)
    • Must maintain a good attendance record
    • Ability to work independently and in a team environment
    • Excellent time management skills and multitasking abilities
    • Ability to effectively coach and motivate team members

    All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

    EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

    Navient is a drug free workplace.

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