Customer Service Representative - Selbyville, United States - Stewart Builders Group

Stewart Builders Group

Verified Company

Selbyville, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job description
We are a full-service residential contracting company looking for a customer-oriented service representative. A customer service representative will act as a liaison, provide product/services information to our customers.

This Position is for those who live local to Selbyville, DE as there may be mínimal travel to our location(s) when needed.

Responsibilities

Manage incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Skills

Proven customer support experience or experience as a client service representative
Track record of overachieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school degree or higher

Salary:
From $14.00 per hour

Expected hours:
No more than 40 per week

Benefits:

Paid time off
Work from home

Experience level:

2 years

Shift:

8 hour shift
Day shift

Weekly day range:

Monday to Friday

Work setting:

Hybrid remote

Education:

High school or equivalent (preferred)

Experience:

Customer Service: 2 years (preferred)

Work Location:
Hybrid remote in Selbyville, DE

Pay:
From $15.00 per hour

Expected hours: 40 per week

Benefits: