Regional Operations Manager - Newport News, United States - Tidewater Physicians Multispecialty Group P C

Tidewater Physicians Multispecialty Group P C

Verified Company

Newport News, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Summary

The Regional Operations Manager is responsible for the day-to-day operations and practice functions of multiple practices; involves extensive interaction with the physicians, trainees, nurse practitioners, clinical and clerical staff, patients, and other TPMG personnel.

Works with the Medical Office Managers and Ancillary Managers to attain productivity and financial goals for the assigned areas.

The Regional Operations Manager provides frequent and positive interaction at the physician office level to promote an on-going open exchange for a strong and effective relationship between site operations and administration.

This position will support offices on the south side and will travel between south side and the peninsula as needed.

Major

Responsibilities:

Responsible for implementing and maintaining high quality, efficient, and financially responsible health care for family and specialty outpatient clinics.
Participates in planning and implementation of assigned practice goals, programs, objectives, personnel, and resources.
Works in collaboration with TPMG executive management, medical directors, operations directors, providers, office managers, other regional managers and staff to achieve goals and strengthen communication between practices and Administration.
Regularly reviews financial performance of practices and works with Office Managers to identify negative trends in expenses and assists in developing a plan of action to address variances.
Analyzes financials (e.g., P&L statements, GL reports, inventory control, etc.).
Partners with Office Managers and CBO in order to facilitate audits and education on proper coding with physicians and staff.
Facilitates monthly meetings with managers and managing physicians to communicate initiatives, gain feedback, and maintain continued focus on goals.
Ensures compliance with established procedures for effective patient scheduling and previsit planning.
Acts as a liaison between the quality services teams and the practice in order to support performance improvement initiatives and to enhance quality of care, and positively impact ACO performance.
Identifies and analyzes opportunities to improve the service provided, developing objectives and designing workflow strategies.
Supports the Office Manager in recruitment and selection of staff.
Develops and maintains systems and/or processes that measure results of frontline staff work, productivity, volume, patient/staff/provider satisfaction or other work improvement indicators.
Has the authority to direct and support managers with functional area responsibilities.

Has the responsibility to work with managing physicians to undertake the following employment actions:
hiring, termination, corrective action and performance reviews.

Assists Office Managers with patient complaints and customer service issues.
Responsible for honest behavior in all matters, to the best of the employees knowledge and understanding, compiles with all Federal and State laws and regulations.
Maintains the privacy and security of all confidential and protected health information.
Uses and discloses only that information which is necessary to perform the function of the job.
Serves as a Liaison between Office managers, Directors and Physicians.
Assists Chief Officers for TPMG as requested.
Set up offices /sites as new physicians and specialties join TPMG.
Assures proper training and support for Office managers.
Assist or comanage the Practice Support Specialist team and the float pool program.
Performs efficiency studies of sites:
Conduct fact-finding meetings with physicians, managers and staff.
Gather, analyze and evaluates data.
Identifies problems and recommends solutions.
Assists Office Managers and physicians with the implementation of agreed upon changes.
Performs related duties as assigned.

Knowledge, Skills and Abilities

Knowledge of organization policies and procedures.
Knowledge of fiscal management and HR management techniques, medical office management techniques and practices.
Skilled in written and verbal communication.
Skilled in providing excellent customer service.
Ability to work scheduled hours as defined in the job offer.
Ability to present information in an organized manner.
Ability to keep human resource information confidential.
Ability to work with minimum supervision.

Education / Training / Requirements