- Serve as the first line of communication for customers, managing customer needs including resolving service issues or referring customers to the proper departments as necessary to ensure their issues are resolved
- Communicate and receive detailed customer load information by telephone, fax, customer websites, or electronic tendering
- Accurately and timely input all load information into the operating system
- Monitor and trace loads so that follow up can be made to the customer regarding issues that could effect on-time pick up or delivery
- Precisely update customer websites with the necessary information to exceed customer expectations
- Effectively maintain, build and grow relationships with existing and/or new customers
- Manage service issues by researching and coding all applicable service failures in the system
- Negotiate and prepare rates to potential business partners and customers
- Anticipate and facilitate problem resolution on all load issues to meet or exceed total customer expectation
- Assist in collecting and maintaining current customer information in the operating system
- Communicate effectively and professionally with customer, operations personnel and executive management
- Perform any other reasonable related job duties or tasks as required or assigned by management
- Ability to multi-task in a fast-paced environment; attention to detail critical
- Ability to communicate effectively both in person and on the phone with customers, internal and external business partners and drivers providing concise instruction or information
- Ability to manage complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance
- Ability to develop relations with internal and external customers and drivers
- Ability to adhere to all company, state and federal regulations, policies and procedures
- Ability to read, write and speak English fluently; bi-lingual Spanish a plus
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Customer Service Representative
2 days ago
Circle K Stores, Inc. Ocala, United StatesStore : 245 NE 28th Ave, Ocala, Florida 34470 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in Customer Service Representative, Cus ...
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Customer Service Representative
2 weeks ago
Circle K Stores, Inc. Ocala, United StatesStore : 1940 SE 58th Ave, Ocala, Florida 34480 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work i Customer Service Representative, Cus ...
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customer service representative
2 weeks ago
Family Dollar Ocala, United StatesFamily Dollar W SILVER SPRINGS BLVD [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete c ...
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customer service representative
13 hours ago
Family Dollar Ocala, United StatesFamily Dollar NW 45TH TER [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regist ...
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Customer Service Representative
1 week ago
The AMES Companies, Inc. Ocala, United StatesWHERE YOU WILL WORK · Hybrid role, Monday and Friday remote work from home, and Tuesday through Thursday onsite in our ClosetMaid Ocala, FL manufacturing facility. · Work schedule: 9:00AM-6:00PM · WHO YOU ARE · As our Customer Service Representative, your work will be in one ...
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Member Services Representative
2 weeks ago
Planet Fitness Ocala, United StatesPlanet Fitness - JobID: [Guest Service / Front Desk] As a Member Services Representative at Planet Fitness, you'll: Greet members, prospective members and guests, and provide exceptional customer service; Handle all front desk-related activities including answering phones in a fr ...
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Member Service Representative
1 week ago
Florida Credit Union Ocala, United StatesJob Details · Job Location · Ocala Branch - Ocala, FL · Position Type · Full Time · Description · Contact Center Representative Excellent opportunity with Florida Credit Union · BECOME PART OF A TEAM DEDICATED TO SUPPORTING OUR COMMUNITY. Market competitive salaries with ro ...
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Customer Service Representative
1 week ago
Tristate Ocala, United StatesTri State Distributors has an immediate opening for a Customer Service Representative to join our team in Ocala, FL. Bilingual for English/Spanish needed for customer clientele. · Established in 1983, Tri State Distributors has expanded to cover the southeastern United States as ...
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Customer Service Representative
1 week ago
Sheltair Aviation Ocala, United States** Customer Service Representative** · **Job Category****:** SFBO-Customer Service **Requisition Number****:** CUSTO01540 Showing 1 location **Job Details** · **Description** · This customer service position involves daily contact with customers and co-workers in situations th ...
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Customer Service Representative
1 week ago
HomeTeam Pest Defense Ocala, United States** Customer Service Representative -Training Provided -Up to $32K** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO021550 Showing 1 location **Job Details** · **Description** · **At HomeTeam, we put people first.** · **We make sure HomeTeamers have ...
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Customer Service Representative
6 days ago
ClosetMaid LLC Ocala, United StatesJob Description · Job DescriptionWHERE YOU WILL WORK · Hybrid role, Monday and Friday remote work from home, and Tuesday through Thursday onsite in our ClosetMaid Ocala, FL manufacturing facility. · Work schedule: 9:00AM-6:00PM · WHO YOU ARE · As our Customer Service Representa ...
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Customer Service Representative
14 hours ago
Pratt Industries Ocala, United StatesJob Description · POSITION SUMMARY: Provides a variety of customer service, support, and technical guidance to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships. · ESSENTIAL JOB F ...
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Customer Service Representative
1 week ago
Tri County Metals Ocala, United StatesAre you a friendly, persuasive person? Do you love to move fast and juggle several projects? Are you known for producing excellent, polished work? Do you enjoy ensuring that every client has a completely positive experience? Do you thrive following policies and procedures? · The ...
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Customer Service Representative
1 week ago
Scott Cameron - State Farm Agent Ocala, United States Full timePosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
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Customer Service Representative
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Kristin West - State Farm Agent Ocala, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · As a Service+ Team Member with Bart Blessing State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills ...
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Customer Service Representative
3 weeks ago
Crimson Technologies Beverly Hills, FL, United States Freelance**Join our team in Beverly Hills, FL and start your career in sales** · At **Dein-Quereinstieg**, we support renowned partner companies in the telecommunications and energy industries with their search for personal customer advisors. We offer everyone the opportunity to enter the ...
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Onsite Customer Service Representative
1 week ago
Ansafone Ocala, United States** Onsite Customer Service Representative** · **Job Category****:** Operations **Requisition Number****:** ONSIT01161 Showing 1 location **Job Details** · **Description** · **providing our clients world class customer service**. · **We offer competitive pay and a comprehensiv ...
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On Site Sales Representative/customer Service
10 hours ago
Piluso Inc. Halfmoon, United StatesJob Summary: · **Responsibilities**: · - Build and maintain relationships with new and existing clients · - Identify client needs and recommend appropriate product solutions · - Meet or exceed sales targets on a monthly basis · - Collaborate with the sales team to develop strateg ...
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E-ONE - Representative Customer Service
14 hours ago
REV Group Inc Ocala, United States**E-ONE - Representative Customer Service** · **Location:** Ocala , FL, US, 34474 **SCOPE:** Perform functions that include the ability to communicate effectively with customers, dealers and vendors. Research BOMs and other technical sources for part number identification. Recom ...
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customer service representative
2 weeks ago
Family Dollar Silver Springs, United StatesFamily Dollar E HIGHWAY 40 [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash regis ...
Customer Service Representative - Ocala, United States - ABCO Transportation
Description
Job DescriptionResponsibilities and essential job functions include, but are not limited to the following: