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Ocala

    Member Service Representative - Ocala, United States - Florida Credit Union

    Florida Credit Union
    Florida Credit Union Ocala, United States

    3 weeks ago

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    Description
    Job Details

    Job Location
    Ocala Branch - Ocala, FL

    Position Type
    Full Time

    Description

    Contact Center Representative Excellent opportunity with Florida Credit Union

    BECOME PART OF A TEAM DEDICATED TO SUPPORTING OUR COMMUNITY.
    • Market competitive salaries with robust monthly incentive program
    • Value work-life balance with paid time off and holiday pay
    • Exceptional benefits that includes 401k and medical
    • Extensive training provided
    • Career advancement opportunities and benefits including tuition reimbursement
    We are excited to announce positions available in our Member Service Representative role. In this role, you have the opportunity to assist our members with excellent customer service, advise members with their account and loan needs, and assist their long-term financial planning goals. Be a part of a team that is focused on helping our Florida Credit Union membership. By identifying their financial needs and appropriate solutions, we try to help every one of our members live the life they love. If you join us, you'll enjoy a dynamic, collaborative work environment that offers ample training, great benefits and career advancement opportunities.

    About the job: Provides lending information to members, interview and take loan applications for credit approval. Process new accounts and other member transactions. Carry out various clerical duties necessary for the smooth functioning of the department. Handle phone, chat and online application inquiries and requests. Conduct these activities in accordance with Credit Union policies, goals and objectives established by the branch manager by performing the following duties.

    Preferred requirements:
    • Excellent customer service skills
    • Excellent communication skills, both verbal and written
    • The ability to work independently as well as part of a team
    • Sales experience is recommended
    • Basic math skills
    If this sounds like a great opportunity for you and you possess the preferred qualifications, please apply on the company site:

    Qualifications

    EDUCATIONAL REQUIREMENTS

    High school diploma or general education degree (GED); or one to three years related experience and or training; or equivalent combination of education and experience in a business/financial environment.

    ADDITIONAL QUALIFICATIONS
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
    • Ability to write routine reports and correspondence
    • Ability to speak effectively in one-on-one and small group situations to members and other employees of the organization.
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, diagram, or schedule form.
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