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Lakeland

    Customer Service Specialist - Lakeland, United States - GetixHealth

    GetixHealth
    GetixHealth Lakeland, United States

    2 weeks ago

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    Description

    Position Responsibilities

    • Medical Collections
    • Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts
    • Gathering information, performing research and resolving customer inquiries
    • Communicate appropriate options for resolution in a timely manner
    • Inform customers/patients about services available, and assess their needs
    • Schedule work to ensure accurate phone coverage, prioritize calls and escalate as required
    • Assist in planning and implementing department goals and make recommendations to management to improve efficiency and effectiveness

    Other duties as assigned:


    Successful accomplishments and primary accountabilities of this position will depend upon establishing and maintaining effective working relationships with a variety of people both inside and outside of the functional area.

    Such people may include, but are not limited to:

    interdepartmental leadership, education and development, the patient, client hospital staff, government, insurance company representatives, vendors, compliance, finance, decision support and contact management as well as GetixHealth' s officers, senior management and staff.


    Requirements Education and Experience

    • High school diploma or college degree from an accredited college or university
    • Fluent in Spanish Two to five years industry experience in medical revenue cycle management is required.
    • Medical experience, either practical or classroom knowledge needed.
    • Proven understanding of the medical revenue cycle.
    • Demonstrated excellent verbal, written and interpersonal communication skills.
    • Demonstrated knowledge of HIPAA rules and regulations.
    • Attention to detail
    • Good attendance record
    • Proven ability to work collaboratively in a team environment
    • Demonstrated ability to perform work in alignment with company mission and values
    • Proven PC proficiency in MS Office Suite Applications

    Work Environment / Physical Requirements

    • Work environment is an office location.
    • The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
    • Occasional lifting may be required up to 25 lbs.
    • Must be able to sit for extended periods of time with frequent bending and stooping

    Additional Notes:

    Must be able to work any 8 hr. shift, Monday - Friday and occasional Saturdays

    GetixHealth is an equal employment opportunity employer.
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